Basic Info

Ahmed abou harb

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical support engineer at Phoenix point of sale marketing

Experience Details

Technical support engineer

IT/Software Development

Experienced (Non-Manager)

I am responsible for searching for a customers , meeting them , taking their designs


Company Details

Phoenix point of sale marketing

Cairo, Egypt

11-50 employees

Computer Software

N/A

Jan 2015 to present (3 years)
Customer service at Alex Bank

Experience Details

Customer service

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Alex Bank

Cairo, Egypt

More than 1000 employees

Banking

N/A

Sep 2016 to present (1 year 4 months)
Customer service rep at Raya contact center

Experience Details

Customer service rep

Customer Service/Support

Experienced (Non-Manager)

I was responsible for talking to customer , solving their problems via phone and mail


Company Details

Raya contact center

Cairo, Egypt

N/A

Telecommunications

N/A

Jun 2013 to Jan 2015 (1 year 7 months)

Education

management science in Finance and investment

Education Details

management science

Finance and investment

Sadat Academy for Management Sciences (SAMS), Egypt

C / Good / 65 - 75%

N/A

N/A

Sadat Academy for Management Sciences (SAMS)
2007 - 2011

Certifications

Top achiever
Feb 2014

Certificate details

Top achiever

Feb 2014

100 out of 100

N/A

N/A

Raya contact center

Quality top achiever at Raya contact center for etisalat emirates project

Training and Courses

Training/Course Details

English course

Sep 2010

AUC

N/A

Training/Course Details

Soft skills

Sep 2013

Raya contact center

N/A

Jobseeker photo

Profile Skills and Keywords

ArabicBankingBody BuildingCall SenterCommunicatorComputerComputer SoftwareCreativeCustomer ServiceCustomer Service RepDatabaseEnglishEnglish CourseFinance And InvestmentFootballHard WorkerITMicrosoft OfficeMicrosoft SQL ServerOrganizerRiding HorseRomantic MoviesSelf StudySoft SkillsSoftware DevelopmentSupportTeam PlayerTechnical Support EngineerTelecommunicationsTop Achiever

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft SQL Server

Microsoft SQL Server

: Expert

: Extreme - I love it!

:

1-3 years

Database

Database

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

call senter

call senter

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Communicator, Hard worker, Creative, Organizer, Team Player

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