AE
Abobakr Elgohary
branch assistant manager at azza fahmy
CairoWork Experience
azza fahmy
Jan 2023 - Present -2 yrs, 4 months
- Job Details:successfully directed branch operations, leading a team of 10 employees and achieving annual revenue targets. implemented innovative strategies to drive customer loyalty, resulting in a 20% increase in customer satisfaction ratings. provided excellent customer service and ensured customer retention.
uber
Jan 2018 - Jan 2020 -2 yrs
- Job Details:effectively managed customer inquiries and complaints in a timely manner. developed and implemented strategies to improve customer satisfaction. collaborated with cross-functional teams to ensure customer needs were met. trained new customer service staff on customer advocate best practices.
rv stone supply
Jan 2017 - Jan 2018 -1 yr
- Job Details:developed relationships with clients through exceptional communication skills, leading to increased sales opportunities. successfully developed and implemented a new customer acquisition strategy resulting in an increase of sales revenue by 15%. generated qualified leads through targeted email campaigns and cold calling efforts.
51 talk
- Job Details:conducted regular meetings with team members to discuss performance, progress, and challenges. consistently achieved monthly sales targets. followed up on marketing leads and maintained accurate and up-to-date records of all sales activities in the crm system. driven user renewals, focusing on improving renewal rates by proactively managing user engagement and satisfaction. successfully managed a team of 10 operations staff.
Education
Bachelor's Degree in geomatics engineering
Benha UniversityJan 2011 - Jan 2016 - 5 yr
Skills
- Time Management
- Communication
- Leadership
- Adaptability
- Creativity
- Sales Management
- Problem-Solving
- Attention to detail
- Teamwork
- Operational Excellence
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Languages
English
FluentArabic
Fluent