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Abhishek Mehrotra

Customer Service Professional

Indore, India
  • SLA Management
  • Process Management
  • Partner Management
  • Retail Operations
  • Retentions and Relations

Work Experience

  • General Manager - Customer Service at Reliance Communication

    Sep 2015 to present · 2 Years 5 Months
  • DGM - Customer Service at Vodafone India Ltd.

    Jul 2008 to Sep 2015 · 7 Years 2 Months
  • Regional Manager Operations at Reliance Life Insurance

    Sep 2007 to Jun 2008 · 10 Months
  • Team Manager - Operations at HDFC Life Insurance

    Oct 2002 to Jul 2007 · 4 Years 6 Months

Education

  • MBA in Management

    XLRI Jamshedpur - Egypt 2012 to 2014 · 2 Years
  • BCom in Commerce

    Allahabad Universiry - Egypt 1995 to 1998 · 3 Years

Achievments

• Successfully acquired fastest rollout of 10 COCO Stores across MP CG which led to fastest service expansion in MP & CG • Recognised as National Best stores in MPCG for Quality interaction and store infrastructure • Achieved retail CSAT with 90% and controlled churn from 11% to 6% • Holds credit of streamlining activation process and reduced attrition at off roll level) • Self Help Penetration moved from 25% to 45% with incremental revenue share with reduction in CPS • Received best functional Manager in JAS – 2011 ; JAS – 2012 ; OND-2013 ; JFM-2014

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Skills
Tools and Fields of Expertise

  • SLA Management
  • Process Management
  • Partner Management
  • Retail Operations
  • Retentions and Relations
  • Call Centre Operations
  • Quality Assurance

Languages

  • English

    Advanced
  • Hindi

    Advanced