Abhikarsh Pratap Singh

Client Success Executive

• Job Details:Client relationship management. Build and maintain strong, long-term relationships with clients to understand their hiring needs, culture, and workforce requirements. Act as the main point of contact for clients, ensuring effective communication and resolution of any issues or concerns. Collaborate with recruitment teams to ensure candidates are aligned with the client’s needs, culture, and job specifications. Oversee the smooth onboarding of candidates, ensuring they meet the client's expectations. Client retention and upselling. Collect feedback from clients on the recruitment process and staffing quality to improve services. Stay updated on industry trends, competitor offerings, and labor market changes to provide clients with valuable insights and competitive advantages. Hands-on experience using CRM portals such as JobDiva for candidate tracking, client interaction, and workflow management.

Client Relationship Executive

• Job Details:Developed and maintained strong client relationships by actively engaging with clients. Acted as the primary point of contact for clients. Resolved client issues, collected and analyzed feedback, and implemented improvements. Addressing and resolving any issues or concerns that arise between the client and the agency ensuring a positive client experience. Working closely with internal teams, including recruiters, HR, and management, to ensure a coordinated approach toward client satisfaction and meeting staffing needs. Provide EOD reports to management as acting point of contact to describe the happenings of each day key responsibilities.