Basic Info

Abeer mohamed

3 years

Giza, Egypt

Some Schooling

Experienced

Work Experience

Business Development Specialist at Jobzella

Experience Details

Business Development Specialist

Business Development

Entry Level

• Fishing for leads/prospects and hunting down new business opportunities in compliance with the company's targeting strategy with co-ordination with the sales team.
• Approach the potential prospects and schedule a meeting date.
• Effectively communicate with clients via telephone, face-to-face and written communication.
• Providing a detailed presentation for the company’s profile and services provided.
• Meeting and handling all the prospects ‘questions, objections, quires…etc
• Closing the deal with the client and turning it into a sale.
• Following up with the clients before and after the sale is done.
• Maintaining a good and well presentable relationship with the new and old clients.
• Creating and managing the client’s data base.
• Providing a daily report with all the details happened during the day “Phone calls, Meetings,….etc”
• Provide daily, weekly, and monthly reports of all the leads that have been fished for.
• Preparing and providing a weekly report for the meeting’s schedule.
• Providing all the leads found and sharing them with the manager and sharing the source of leads.
• Adhere to all quality standards and processes, for the acquisition of customers and opportunities.
• Be able to match appropriate products to clients’ requirements.
• Maintain a current and accurate knowledge of competitor products, be able to highlight their disadvantages and promote relevant benefits.
• Represent in a professional manner at all times.
• Undertake any reasonable duties as specified by Managing Director and Group Sales and Marketing Director.


Company Details

Jobzella

Cairo, Egypt

101-500 employees

Information Technology Services

www.jobzella.com

Jul 2017 to present (1 month)
Operations Specialist at Ousta Technologies

Experience Details

Operations Specialist

Operations/Management

Experienced (Non-Manager)

N/A


Company Details

Ousta Technologies

Cairo, Egypt

51-100 employees

Information Technology Services, Transportation

N/A

Sep 2016 to Jun 2017 (9 months)
Customer Service Representative at Ousta Technologies

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

My duties are to interact with a company’s customers to provide them with information to address inquiries regarding our services. In addition, I deal with and help resolve any customer complaints.

Main Job Tasks and Responsibilities:

- deal directly with customers either by telephone, electronically or face to face
- handle and resolve customer complaints
- Provide pricing and Service information and documentation
- Process orders, forms, applications and requests
- Organize workflow to meet customer time frames
- Direct requests and unresolved issues to the designated resource
manage customers' accounts
- Record details of inquiries, comments, complaints and record details of actions taken
- Manage administration
- Communicate and coordinate with internal departments


Company Details

Ousta Technologies

Cairo, Egypt

51-100 employees

Information Technology Services

N/A

Feb 2016 to Sep 2016 (7 months)
Call Center Supervisor at Kids Island store

Experience Details

Call Center Supervisor

Customer Service/Support

Experienced (Non-Manager)

Supervises and coordinates activities of employees providing customer service by performing the following duties:

• Maintains call distribution system.
• Determines appropriate scheduling of staff based on call volume or other anticipated events.
• Monitors productivity of customer service representatives.
• Monitors calls to observe accuracy and conformity to company policies.
• Answers questions to address customer complaints.
• Performs other related duties as assigned.


Company Details

Kids Island store

Cairo, Egypt

51-100 employees

Personal Care and Services

N/A

Aug 2015 to Feb 2016 (6 months)
Marketing Executive at Hedeya store

Experience Details

Marketing Executive

Marketing/PR/Advertising

Experienced (Non-Manager)

My Job was to work closely with other employees such as advertising, market research, production, sales and distribution staff to maximise profits through developing sales strategies that match customer requirements and promoting products, services or ideas.

Main Job Tasks and Responsibilities:
- Analysing and investigating price, demand and competition
- Devising and presenting ideas and strategies
- Promotional activities
- Compiling and distributing financial and statistical information
- Writing reports
- Organising events and product exhibitions
- Monitoring performance


Company Details

Hedeya store

Cairo, Egypt

101-500 employees

Personal Care and Services

www.hedeya.com

Sep 2013 to Aug 2015 (1 year 11 months)

Achievements


I have achievements in Marketing ,Customer Service , Call Center

Education

Bachelor of Laws in law

Education Details

Bachelor of Laws

law

University of Helwan, Egypt

C / Good / 65 - 75%

N/A

N/A

University of Helwan
2012 - 2017

Training and Courses

ICDL at TMA
Aug 2013

Training/Course Details

ICDL

Aug 2013

TMA

N/A

Training/Course Details

English Course

May 2015

English Club

N/A

This profile is fresh!
Last update 17 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBusinessBusiness Development SpecialistCall Center SupervisorCustomer ServiceCustomer Service RepresentativeEnglishEnglish CourseHard WorkerICDLInformation Technology ServicesLawManagementMarketingMarketing ExecutiveMicrosoft OfficeOperations SpecialistOrganizerPersonal Care And ServicesProblem SolverProblem SolvingResearchSalesSocialSocial Media MarketingSupportTeam ManagementTeam PlayerTeamworkTransportation

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: High

:

Less than 1 year

Research

Research

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Teamwork

Teamwork

: Advanced

: High

:

1-3 years

Problem Solving

Problem Solving

: Advanced

: High

:

1-3 years

Team Management

Team Management

: Intermediate

: High

:

1-3 years

Social Media Marketing

Social Media Marketing

: Intermediate

: High

:

1-3 years

Sales

Sales

: Intermediate

: High

:

Less than 1 year

Key Skills

Hard worker, Organizer, Problem Solver, Social, Team Player

Online Presence

https://www.linkedin.com/in/abeer-yousry-a8911b125/https://www.facebook.com/profile.php?id=100007254198023

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