Basic Info

Name: Abeer El Refaae

Professional Experience: 13 years

Location: El Sheikh Zayed, Egypt

Highest Education: Bachelor's Degree

Career Level: Manager

Work Experience

Ticketing Solutions & Operations Manager at DAMLAG

Experience Details

Job Title: Ticketing Solutions & Operations Manager

Job Role: Project/Program Management

Career Level: Manager

Job Details: • Responsible for operational activities & teams of the proprietary online ticketing software (elCinema.com / Chroma/ Cinematic), deployed in all major Egyptian cinemas.
• Managing the company's technical teams which include: Software Development, System Engineering, Ticketing Technical Support, Social Media and Customer Support.
• Contributes to the product development cycle of the Damlag ticketing system, to guarantee market competitiveness.
• Responsible for the implementation of the different teams plans and objectives, as well as managing, monitoring and evaluating their performances.
• Coordinate with the company's CEO the implementation and managing the company's operational work.

Company Details

Name: DAMLAG

Location: Egypt

Size: 51-100 employees

Industries: Entertainment , Internet/E-commerce, Computer Software

Website: N/A

Jan 2016 to present (1 year 6 months)

Deputy Executive Director at AR Universal

Experience Details

Job Title: Deputy Executive Director

Job Role: Sales/Retail, Logistics/Supply Chain, Project/Program Management

Career Level: Manager

Job Details: • Provide leadership in developing program, organizational and financial plans with the management staff.
• Maintain official records and documents, and ensure compliance with tax authorities, and local regulations.
• Maintain a working knowledge of significant developments and trends in the field.
• Publicize the activities of the company, which results in increasing marketing its products and services.
• Establish good working relationships with partners, customers, and peer companies.
• Responsible for recruiting, employments and orientation of company staff and personal.
• Ensure that all the staff job description, performance evaluation and HR files are all in place.
• Responsible for developing and maintaining sound financial operation with the financial manager.
• Working with the financial manager on preparing the company's budget and maintaining sound financial operations.
• Lead, direct, evaluate and develop the company's staff, and ensure that all the administrative and HR activities and procedures are achieved on time.
• Manage the company operations with local and international traders.
• Supervise the implementation of the company annual plans, budget, marketing directions and market relationships with other companies and peers.
• Design and supervise the implementation of the company marketing, sales and media plans.
• Manage the company transactions with the government bodies: Tax Authority, Ministry of Investment, Notary and Ministry of Trade.
• Follow up on the day-to-day work in the different departments.
• Coordinate with the Financial Manager and the Logistics Manager for orders services' status.
• Review and Monitor non-moving/slow moving stocks and escalates for liquidation well ahead of expiry.

Company Details

Name: AR Universal

Location: El Sheikh Zayed, Egypt

Size: 1-10 employees

Industries: Import and Export

Website: N/A

Sep 2013 to Jan 2016 (2 years 4 months)

Senior Manager, Advocacy and Membership at Sanabel: Microfinance Network of Arab Countries

Experience Details

Job Title: Senior Manager, Advocacy and Membership

Job Role: Business Development, Writing/Editorial, Project/Program Management

Career Level: Manager

Job Details: • Manage Sanabel’s advocacy, research & transparency, communications & membership and annual conference teams.
• Design the teams TORs,annual plans, budgets and strategic directions and update them on regular basis.
• Design the network “Advocacy Initiative” through targeting the introduction of conducive microfinance legislation in the Arab countries.
• Manage and coordinate the advocacy activities which include and not limited to: conducting media awareness campaigns, designing and hosting regional workshops for high-level regulators from the Central Banks in the Arab Countries, write concept notes and funding proposals to donors in the microfinance sector, in order to secure funding to the initiative, budgeting and report writing for the donors and the network board of directors.
• Manage the network activities related to members and communications with media and journals, in order to increase the network membership and presence in the regional journals and magazines.
• Manage and supervise the development and production of the network newsletters, annual reports, marketing materials and the network highlights and recognition in the magazines.
• Manage, supervise and direct the “Microfinance Annual Conference” team, the conference held each year in different Arab country.
• Manage and supervise the “Arabic Microfinance Gateway (AMFG)” team, design the AMFG strategy, budget, concept notes and funding proposals.
• Manage and supervise the Research and Transparency activities, which include and not limited to: produce annual industry surveys, microfinance state of industry reports and papers and microfinance-related case studies and counties reports.
• Manage the project activities and budget a total of USD 90,000 per year.
• Conduct fundraising and proposal writing activities, which increased the project budget with 30% in one year.
• Develop strategies for new sections and feature for the website;
• Develop regular performance/expense reports for sponsors and partners in compliance with the terms of donor agreements;

Company Details

Name: Sanabel: Microfinance Network of Arab Countries

Location: Cairo, Egypt

Size: 1-10 employees

Industries: Financial Services, Accounting and Auditing Services

Website: http://www.sanabelnetwork.org/home/default.aspx

Aug 2007 to Nov 2012 (5 years 3 months)

Media & Information Officer at Egyptian NGO Support Center (ENGOSC)

Experience Details

Job Title: Media & Information Officer

Job Role: Education/Teaching, Operations/Management, Analyst/Research

Career Level: Experienced (Non-Manager)

Job Details: • Generate knowledge on civil society: round-tables, training, one-day workshops and media coverage
• Coordinate public learning activities and events to enhance public understanding of civil society issues for the ENGOSC’s.
• Coordinate media coverage on events and round-tables.
• Provide technical assistance to the NGOs’ members on the use of the Information Technology in their organization’s work through conducted round-tables about “Using of Information Technology in the Egyptian NGOs”.

Organize and maintain Resource Center’s activities
• Design, implement and operate the resource center databases for the daily work flow for better utilize of information (daily inquires, borrowing and subscribers).
• Provide public relations services to the ENGOSC customers; throughout providing advisory services to Resource Center customers & subscribers.
• Establish linkage with other Resource Centers in Egypt.
• Procure books, newsletters, periodicals and publications from different international and local agencies.
• Prepare quarterly and semi-annual reports on the unit activities.
• Prepare and publish the resource center publications and newsletters.

Managing & Updating the ENGOSC's Web Site
• Create new vision to be applied on the resource center section on the NGOSC website to include new service and advanced ways to reach new users
• Update and maintain the news, events and RC's sections on the website.
• Produce a monthly report about the web site activities and updates.

Media & Public Affairs
• Stimulate awareness about ENGOSC services through outreach and information exchange to NGO’s necessary for strengthening NGO sector.
• Stimulate public awareness and dialogue about civil society.
• Enhance NGO membership, networks, and advocacy to create a demand to participate in civil society.
• Coordinate the recording of a TV Shows about Civil Society Issues and publicize the ENGOSC's activities.

Company Details

Name: Egyptian NGO Support Center (ENGOSC)

Location: Cairo, Egypt

Size: 11-50 employees

Industries: Information Technology Services, Research

Website: http://www.egyptngosupport.com/

Jul 2005 to Jul 2007 (2 years)

Media & Information Specialist at The NGO Service Center (USAID- funded Project)

Experience Details

Job Title: Media & Information Specialist

Job Role: Writing/Editorial, Marketing/PR/Advertising , Analyst/Research

Career Level: Experienced (Non-Manager)

Job Details: •Coordinate public learning activities and events to enhance public understanding of civil society issues.
•Assess gender-conscious through round-tables on gender issues throughout Egypt Governorates
•Develop new round-table theme “How to Market Information Services & Products”.
•Produce and publish the series of “Images from the Fields” monthly publication aims to highlight the grantees efforts to achieve effective actions.
•Provide technical assistance to the NGOs’ members by conducted round-tables entitled “Using of Information Technology in the Egyptian NGOs”.
•Design and publish the NGOSC’s themes booklets and Information Packages
•Disseminate the NGO SC information packages (brochures, newsletters, media coverage reports; etc) to represent the NGO SC services and activities in different booths and exhibitions.
•Expand the Information and Resource Center’s Services to new clients and subscribers.
•Monitor and supervision the implementation of the field Resource Centers activities.
•Design, implement and operate the resource center databases for the daily work flow for better utilize of information (daily inquires, borrowing and subscribers).
•Prepare book reviews: a book summary or abstract to be published in the Center’s newsletter “Partners”.
•Prepare and publish quarterly and semi-annual reports.
•Design new vision to be applied on the Resource Center Section on the NGOSC website to include new service and advanced ways to reach new users.
•Update the Resource Center’s sections on the NGOSC website.
•Produce a monthly report about the web site activities and updates.
•Stimulate awareness about NGO service center services through outreach and information exchange to NGO’s necessary for strengthening NGO sector.
•Publish/post a semi-annual newsletter: Partners.
•Coordinate the recording of a TV Shows about Civil Society issues and publicize the ENGOSC.
•Produce & disseminate the occasional publication “Success Stories”.

Company Details

Name: The NGO Service Center (USAID- funded Project)

Location: Cairo, Egypt

Size: 11-50 employees

Industries: Business Services - Other

Website: N/A

Feb 2004 to Jul 2005 (1 year 5 months)

Business Development Team Leader at Colt Technologies

Experience Details

Job Title: Business Development Team Leader

Job Role: Business Development, Project/Program Management

Career Level: Manager

Job Details: • Managing the company' projects development through the effective supervision of the main projects implemented by the company.
• Managing and supervision the web and software developers team in implementing the company projects.
• Managing the Implementation of the company web projects using ASP, PHP and CGI.
• Managing the designing of the web and software projects hierarchy and visions.
• Analysis & Design the Company software projects.
• Design all the company projects databases and software development.
• Implementing the design of the company databases (SQL Server2000 - DB2 - MySQL Server),

Company Details

Name: Colt Technologies

Location: Cairo, Egypt

Size: 11-50 employees

Industries: Information Technology Services

Website: www.colttechnologies.com

Nov 2001 to Jan 2004 (2 years 2 months)

Junior Instructor and Web Developer at Shooter ++ - IBM Authorized Center

Experience Details

Job Title: Junior Instructor and Web Developer

Job Role: Education/Teaching, Training/Instructor

Career Level: Experienced (Non-Manager)

Job Details: • Manipulating and revise all the training materials for the E- commerce master courses.
• Technical writer for the E- Business materials for the master of the E-commerce master courses.
• Teaching all the web developer masters certifications Tracks.
• Design and implement the company web projects using ASP, PHP and CGI.
• Design and implement the Intranet Solutions projects in the company.

Company Details

Name: Shooter ++ - IBM Authorized Center

Location: Cairo, Egypt

Size: 11-50 employees

Industries: Education, Information Technology Services

Website: N/A

Nov 2001 to Nov 2002 (1 year)

Acquisition Specialist at The Cabinet- Information and Decision Support Center

Experience Details

Job Title: Acquisition Specialist

Job Role: Administration, Writing/Editorial, Analyst/Research

Career Level: Entry Level

Job Details: Acquisition, Material Purchasing and International Memberships
• Control, manage and renew the offline and online subscriptions of periodical and references and manages all the online books and other materials ordering.
• Participate in controlling and management of the acquisition department budget and increase the library collections.
• Participate in building the IDSC library collections and its branches from the Egyptian and American publication markets.
• Responsible of setting relations with other libraries and organizations and Increase the IDSC international organizations memberships.
Building the Egyptian Libraries Network
• Part of The teamwork that established and managed the building of “the Egyptian Libraries Network”
• Part of the teamwork that established the building of “The Arab Network for NGOs”
• Manage, edit and enhance the hierarchy and the contents of the Egyptian Libraries Network.

Information Services & IDSC’s Publications
• Participate in producing the “Directory of the Egyptian Libraries 1998”.
• Participate in producing the IDSC publication list.
• Participate in preparing the Information Age Conference1999.
• Participate in preparing & publishing the daily, weekly, monthly and yearly publications.
• Provide researchers on the information services and working on online database.

Library Information System (aLIS)
• Trainer for the aLIS Computer Courses in the Information Technology Institute (ITI).
• Test the Library Information System and provide new suggestions to the technical team.

Company Details

Name: The Cabinet- Information and Decision Support Center

Location: Cairo, Egypt

Size: 51-100 employees

Industries: Government

Website: http://www.idsc.gov.eg/

Oct 1998 to Jan 2001 (2 years 3 months)

Education

Technical Diploma in E- Busines (Web Developer)

IBM

2001 - 2001

B.A. of Information Technology in Information, Library and Documentation Department

Cairo University

1994 - 1997

High School - Thanaweya Amma

Orman School

1993

Certifications

CIW - Certified Internet Webmaster

Aug 2001

Certificate details

Certificate Name: CIW - Certified Internet Webmaster

Date Awarded: Aug 2001

Score: 86 out of 100

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate: IBM Egypt

Description: N/A

Training and Courses

Dos, Microsoft Windows 95/98, 2000 Professional, 2000 Server, XP at IBM Egypt

Aug 2001

Training/Course Details

Training Name: Dos, Microsoft Windows 95/98, 2000 Professional, 2000 Server, XP

Date: Aug 2001

Institution: IBM Egypt

Description: N/A

Microsoft office 97 & 2000 (Word, Excel, PowerPoint), Microsoft Access 97 at IBM Egypt

Aug 2001

Training/Course Details

Training Name: Microsoft office 97 & 2000 (Word, Excel, PowerPoint), Microsoft Access 97

Date: Aug 2001

Institution: IBM Egypt

Description: N/A

C Programming, Advanced C Programming, Data Structure & Algorithms, Database Concept& Design, Introduction to Java, Java Script, ASP, DSP, Perl and CGI at IBM Egypt

Aug 2001

Training/Course Details

Training Name: C Programming, Advanced C Programming, Data Structure & Algorithms, Database Concept& Design, Introduction to Java, Java Script, ASP, DSP, Perl and CGI

Date: Aug 2001

Institution: IBM Egypt

Description: N/A

Introduction to Visual Age for Java; SQL Server 2000, DB2, MySQL (Client & Server) at IBM Egypt

Jun 2001