Basic Info

Abed Allah Abd El Latif

8 years

Cairo, Egypt

Bachelor's Degree

Senior Management

Work Experience

Operations Manager at Dimofinf Inc.

Experience Details

Operations Manager

Administration, Quality, Operations/Management

Senior Management (e.g. VP, CEO)

•Managing full work operations inside the company.
•Full management of ( Customer services – QA – Billing – Customer affairs) 13 employee.
•Setting full quarterly work plans for developing departments.
•Putting full company inside regulations and mechanisms.
•Controlling and developing company knowledge base.
•Following up on staff work.
•Investigating all customers problems and finding the solutions.
•Following up on all new orders and insuring that everything is ok and insuring that customers are satisfied.
•Evaluating staff members and requesting bonuses and deductions.
•Developing and improving staff performance.
•Interviewing new employees for most of the company departments.
•Putting the training plans and materials for new employees.
•Training new employees.
•Writing weekly and monthly reports for the management containing the status of my departments and status of their tasks.


Company Details

Dimofinf Inc.

Cairo, Egypt

11-50 employees

Information Technology Services

http://dimofinf.net.sa

Feb 2013 to Feb 2015 (2 years)
Head of the Customer services and QA Divisions at Dimofinf Inc.

Experience Details

Head of the Customer services and QA Divisions

Administration, Operations/Management, Quality

Manager

•Full management of ( Customer services – QA ) 7 employee.
•Insuring that all employees are working under the roles and regulations.
•Developing customer service and QA employees.
•Dealing with customers through (Tickets system, online chat and call center).
•Putting all regulations and mechanisms.
•Following up on online chats and call center.
•Training new employees.
•Handling all customers' problems.
•Discussing mistakes with stuff members and putting the solutions for them.
•Developing and improving staff performance.


Company Details

Dimofinf Inc.

Cairo, Egypt

11-50 employees

Information Technology Services

http://dimofinf.net.sa

Nov 2012 to Feb 2013 (3 months)
Executive Director & CTO “Chief technology officer“ at Techno Links Inc

Experience Details

Executive Director & CTO “Chief technology officer“

Operations/Management, IT/Software Development

Senior Management (e.g. VP, CEO)

•Managing and controlling all company departments.
•Managing Cairo branch.
•Putting internal and external policies.
•Working on increasing company sales.
•Developing company products and services.
•Putting the company work plans.
•Hiring new staff.
•Developing company regulations and roles.
•Putting full quarterly work plans for developing departments.
•Controlling the company treasury and expenses.
•Installing and putting all technical infrastructures
-Installing and managing all company servers structure.
-Installing the company website and internal systems.
-Installing all payment gateways.
-Leading company website designing.
•Following up on all employees work.
•Writing full report about the status of the company to the CEO.
•Training all new staff.


Company Details

Techno Links Inc

Cairo, Egypt

11-50 employees

Information Technology Services

http://tl4t.com

Apr 2012 to Oct 2012 (6 months)
Internal development Manager at Dimofinf Inc.

Experience Details

Internal development Manager

IT/Software Development

Senior Management (e.g. VP, CEO)

•Establishing the follow up and QA department.
•Putting the internal policy.
•Following up on all staff work and correcting their mistakes.
•Putting and developing all regulations and mechanisms for all departments.
•Controlling the company knowledge base.
•Controlling all departments predefined replies.
•Putting internal plans to developing departments.
•Developing all staff performance.


Company Details

Dimofinf Inc.

Cairo, Egypt

51-100 employees

Information Technology Services, Computer Software

https://www.dimofinf.net/

Mar 2011 to Feb 2012 (11 months)
Linux System Administrator at Dimofinf Inc.

Experience Details

Linux System Administrator

IT/Software Development

Experienced (Non-Manager)

•Installing and configuring new servers.
•Monitoring servers and solving any problems which appear.
•Following up on customers tickets.
•Solving customers problems and supporting them when they need.
•Studying department development with managers and employees.


Company Details

Dimofinf Inc.

Cairo, Egypt

51-100 employees

Information Technology Services, Computer Software

https://www.dimofinf.net/

Oct 2011 to Feb 2012 (4 months)
Linux System Administrator at TopLine EST For Hosting Services

Experience Details

Linux System Administrator

IT/Software Development

Experienced (Non-Manager)

Managing and maintaining Linux web servers


Company Details

TopLine EST For Hosting Services

Saudi Arabia

51-100 employees

Information Technology Services, Computer Software

http://tl4s.com

Dec 2010 to Mar 2011 (3 months)
Trainer (volunteer) at Centers & Companies

Experience Details

Trainer (volunteer)

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

ICDL trainer
Customer services trainer
Web Hosting Tips & Tricks traine


Company Details

Centers & Companies

Cairo, Egypt

N/A

Information Technology Services

N/A

Jun 2010 to Dec 2010 (6 months)
Linux System Administrator at 3Jenan Group For Hosting Services

Experience Details

Linux System Administrator

IT/Software Development

Experienced (Non-Manager)

managing and maintaining Linux web servers


Company Details

3Jenan Group For Hosting Services

Saudi Arabia

11-50 employees

Information Technology Services, Computer Software

http://3jenan.com

Oct 2010 to Dec 2010 (2 months)
IT Manager at NanoVision For IT Solutions

Experience Details

IT Manager

IT/Software Development, Customer Service/Support

Manager

Linux System Administrator
Technical Support
Web Designer
Programmer


Company Details

NanoVision For IT Solutions

Cairo, Egypt

11-50 employees

Computer Networking , Information Technology Services

http://nvn-it.com

Jun 2008 to Dec 2009 (1 year 6 months)
FreeLancer at Free

Experience Details

FreeLancer

IT/Software Development, Creative/Design/Art

Student

Web Design
Programming
Technical Support


Company Details

Free

Cairo, Egypt

N/A

Computer Software, Information Technology Services, Graphic Design

N/A

Jan 2004 to May 2008 (4 years 4 months)

Education

Engineering in Electric Power and Machines

Education Details

Engineering

Electric Power and Machines

Helwan University, Egypt

Not specified

N/A

\

Helwan University
2006 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Abu Zahra Islamic School

Egypt

2006

A / Excellent / 85 -100%

N/A

Abu Zahra Islamic School
2006
This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationArabicBash ScriptingCPanel/WHMCSSCentOS/LinuxComputer NetworkingComputer SoftwareCreativeCustomer ServiceDatabaseDesignDreamweaverElectric Power And MachinesEnglishExecutive Director & CTO Chief Technology OfficerExpression WebFlash, SwishFreeLancerFrontPageGraphic DesignHTMLHard WorkerHead Of The Customer Services And QA DivisionsHyperVMICDLITIT ManagerIT Program Management Specialist (Information Technology Program Management Specialist)Information Technology Manager (IT Manager)Information Technology ServicesInternal Development ManagerLeaderLearningLinuxLinux System AdministratorLinux Systems HostingMS OfficeManagementMicrosoft SQL ServerMySQLNetworksOperating Systems Linux And WindowsOperations ManagerOrganizerPHPPHP DesignerPhotoshopProblem SolverProgrammingQuality AssuranceQuality ControlRed Hat/LinuxRouters & SwitchesScripts Styles (vb,Joomla,wordpress..etc.)Server- Exim, IMAP & POP3 Proftpd & Pure-ftpServers- BackuServers- SecurityServers-PHP HandlersSocialSoftwareSoftware DevelopmentSupportTrainerTraining AdministratorVirtualizationWebWeb DesignWeb Servers Apache & NginxWeb Servers Control PanelsWindowsWindows 7Windows XPWorkingWorking Under StressWorking With TeamworkZend Studio

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Tools and Technologies

FrontPage

FrontPage

: Expert

: Extreme - I love it!

:

More than 7 years

Windows XP

Windows XP

: Expert

: Extreme - I love it!

:

More than 7 years

Windows 7

Windows 7

: Expert

: Extreme - I love it!

:

1-3 years

MS Office

MS Office

: Expert

: Extreme - I love it!

:

5-7 years

ICDL

ICDL

: Expert

: Extreme - I love it!

:

1-3 years

HTML

HTML

: Advanced

: Extreme - I love it!

:

5-7 years

Photoshop

Photoshop

: Advanced

: Extreme - I love it!

:

5-7 years

Dreamweaver

Dreamweaver

: Advanced

: Extreme - I love it!

:

3-5 years

Expression Web

Expression Web

: Advanced

: Extreme - I love it!

:

3-5 years

Scripts styles (vb,Joomla,wordpress..etc.)

Scripts styles (vb,Joomla,wordpress..etc.)

: Advanced

: Extreme - I love it!

:

1-3 years

PHP

PHP

: Advanced

: Extreme - I love it!

:

1-3 years

PHP Designer

PHP Designer

: Advanced

: Extreme - I love it!

:

1-3 years

MySQL

MySQL

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft SQL Server

Microsoft SQL Server

: Advanced

: High

:

Less than 1 year

CentOS/Linux

CentOS/Linux

: Advanced

: Extreme - I love it!

:

1-3 years

Red Hat/Linux

Red Hat/Linux

: Advanced

: Extreme - I love it!

:

1-3 years

Web Servers Apache & Nginx

Web Servers Apache & Nginx

: Advanced

: Extreme - I love it!

:

1-3 years

Server- Exim, IMAP & POP3 Proftpd & Pure-ftp

Server- Exim, IMAP & POP3 Proftpd & Pure-ftp

: Advanced

: Extreme - I love it!

:

1-3 years

Servers-PHP handlers

Servers-PHP handlers

: Advanced

: Extreme - I love it!

:

1-3 years

Servers- Security

Servers- Security

: Advanced

: High

:

1-3 years

Servers- Backu

Servers- Backu

: Advanced

: Extreme - I love it!

:

1-3 years

Bash scripting

Bash scripting

: Advanced

: Extreme - I love it!

:

Less than 1 year

Virtualization

Virtualization

: Advanced

: Extreme - I love it!

:

1-3 years

cPanel/WHM

cPanel/WHM

: Advanced

: Extreme - I love it!

:

3-5 years

HyperVM

HyperVM

: Advanced

: Extreme - I love it!

:

1-3 years

Networks

Networks

: Advanced

: Extreme - I love it!

:

5-7 years

Routers & Switches

Routers & Switches

: Advanced

: Extreme - I love it!

:

1-3 years

CSS

CSS

: Intermediate

: Extreme - I love it!

:

3-5 years

Flash, Swish

Flash, Swish

: Intermediate

: High

:

1-3 years

Zend Studio

Zend Studio

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Web Design

Web Design

: Expert

: Extreme - I love it!

:

1-3 years

Programming

Programming

: Expert

: High

:

3-5 years

Database

Database

: Advanced

: High

:

1-3 years

Operating systems “Linux and Windows”

Operating systems “Linux and Windows”

: Advanced

: Extreme - I love it!

:

1-3 years

Linux Systems Hosting

Linux Systems Hosting

: Advanced

: Extreme - I love it!

:

1-3 years

Web servers Control Panels

Web servers Control Panels

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Hard worker, Organizer, Problem Solver, Social

Online Presence

http://www.facebook.com/eng.3abedhttps://twitter.com/AbedAllahSaidhttp://www.abedsaid.com

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