
Abdallah AbouBakr Hassan
Logistics, Warehousing
Hadayek Alahram, Giza, EgyptWork Experience
Logistics ControllerFull Time
Thales International Egypt
Oct 2019 - Present -5 yrs, 10 months
Egypt , Cairo
- Job Details:Manage flow of goods from source point and reach to destination as per schedule for 3 Railway Projects (Arab El raml to Alexandria corridor "190 KM" & Cairo Benha corridor "40 Km" and Asyut Nagah Hamadi corridor "220 Km"). Delegate of Head of Logistics in meetings, setting Logistics budget, workload and managing people. Check purchase orders, invoices, quantity and quality of goods. Coordinate and control the cycle of transportation. Perform logistic data analysis, identify glitches, and improve performance. Find new and cost-effective solutions to minimize logistical problems. Maintain records of received goods and dispatch goods Manage the lifting operations and processes for huge equipment dispatch to the Site railway stations in accordance with HSE compliance. Plan material dispatch with Site managers, installation subcontractors and 3PL. Monitor the Warehouses performance for operations costs and processes. Ensure effective management of stock control.
Warehouse LeaderFull Time
Thales International Egypt
Aug 2016 - Sep 2019 -3 yrs, 1 month
Egypt , Cairo
- Job Details:Oversee the receiving, handling, storing, picking and packing activities within the warehouses. Ensure shipments and inventory transactions accuracy. Ensuring quality standards are met at every turn. Maintain a safe and healthy work environment by establishing, following and enforcing standards and HSE procedures and complying with legal regulations. Oversee daily operations, while controlling and managing inventory and logistics. Identify areas of improvement and establish innovative or adjust existing work procedures and practices. Interface with sites engineers & managers and stakeholders to set plans and provide solutions. Monitor stock levels in order to highlight minimum and excess levels and therefore prevent part shortages. Inspect condition of materials and equipment Negotiating transportation costs with providers.
Quality SpecialistFull Time
Vodafone International Services
May 2015 - Jul 2016 -1 yr, 2 months
Egypt , Cairo
- Job Details:Analyzes/audits live chats, service incident data, emails, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards within the provided service. Provides structured and timely recommendations; verbal and/or written feedback to Quality Manager, Call Center leadership, Call Center operations, analysts and the Service Quality teams. Coach advisors, setting & highlight Smart Goals in order to improve quality performance. Observe trends and make recommendations for improving work processes and procedures.
International Web Chat SMEFull Time
Vodafone International Services
Sep 2014 - Apr 2015 -7 months
Egypt , Cairo
- Job Details:Communicate with existing and potential Vodafone customers via online internet conversations. Offer exceptional customer service by answering live chats from customers, quickly assessing their needs and proactively providing solutions. Respond to customer's billing inquiries and take the necessary action within the chat time.
Education
Bachelor's Degree in Languages
Ain Shams University (ASU)Jan 2005 - Jan 2009 - 4 yr
High School - Thanaweya Amma
Maadi Secondary SchoolJan 2004
Achievements
Participated in the Commissioning Tests of MTB (Main Technical Building) of Quesna & Berket El Sabaa & Etay EL Barood & Kafr Elzayat and Abo Homus Stations. Maximied the W.H capacity without extra cost needed for extra space expansion. Top performer award of VIS Spain Account, Jun. 2013. Promoted as the Quality star of IC Support team by Cisco, July 2012. Best Customer Satisfaction Award by Cisco, December 2011.
Languages
Spanish
FluentEnglish
AdvancedItalian
Intermediate
Training & Certifications
Workshop of the New Customs Law
French Chamber of Commerce and Industry in Egypt·2021Soft skills
ITI Institute ·2009