Basic Info

Abdul Muqtadir Kazi

6 years

Muscat, Oman

Bachelor's Degree

Experienced

Work Experience

Project Management Coordinator (Managed Networks) at Ccubed Solutions Pvt Ltd

Experience Details

Project Management Coordinator (Managed Networks)

Project/Program Management, Quality, Customer Service/Support

Experienced (Non-Manager)

Project Management Coordinator
~Working Independently/Closely under the guidance of Global Project/Account Managers during the entire Project Implementation phase and to act as second executive contact to customers, suppliers and internal staff across the globe.
~Tracking and reporting of ongoing project dashboard, performance and milestones, monitor project schedules, migration timelines to identify and meet critical milestones.
~Participation and management of regular review meetings with stakeholders for the program deliverables.
~Managing and communicating Internal/External RAID Logs, Dashboards and working with all parties to ensure that risks and issues have been reflected and worked upon to completion.
~Review Change Requests, Order Tracker, Inventory etc for completeness of information, Track 3rd party carrier deliverables, provisioning and other internal Teams.
~Responsible for provisioning of Networking circuits, Cisco equipment, hardware maintenance and ensuring successful delivery to an agreed schedule.
~Responsible for resources validation required to migrate/IR Cleanup customer sites onto/from supplied networks to an agreed schedule & SLA.

Senior Quality Analyst and Trainer
Ensured the performance of technical support representatives serves business’s best interests by monitoring their interaction with clients and helped them implement the business’s strategic objectives. Trained new employees on communication and customer relations skills; coached them to implement the training effectively in live situations. Coordinated QA & training team by managing schedules; assigned regular tasks & regularly monitored their progress and performance to identify any shortcomings and propose improvement.
~Responsible for a team of ten QAs and trainers.
~Regular assessment of the team and project’s progress, getting involved in problem solving and collaboration maintaining the team consensus and win-win agreements, encouraging to be creative, risk-taker and thereby craving for constant improvement.
~Guided & focused the team on the tasks at hand by familiarizing them with the organization’s objectives & deliverables.
~Established meeting times, places and agendas on regular basis.
~Communicated team status, task accomplishment, and direction against the schedule and escalated any issues which cannot be resolved by the team.
~Scheduled team members and maintained OFFs tracker keeping in mind the best interest of the set objectives.
~Created Training modules & materials; got it approved from the training manager.
~Responsible for selection employee prospects (Technical Support representatives) by evaluating their aptitude & language tests; and training them on language, communication and customer relations skills.
~Assessed trainees’ performance and certified them.
~Evaluated the performance of representatives with respect to product knowledge, language and communication skills and provided result oriented feedback.
~Conducted Refresher Sessions/Weekly or Monthly tests for the representatives and their GLs to ensure they follow new updates.
~Motivated QA team and the trainers in achieving high success rate by implementing new training modules.

Mentor & On Job Trainer
~Guided & monitored the trainee representatives, helped them implement the learned training on real time customers effectively.
~Assessed their knowledge & skills regularly by conducting performance orientated tests.
~Worked extensively with the slow learners based on the regular assessment.
~Prepared trainees for the final certification by comprehensively training and mentoring them.

Technical Support Representative
~Handled live customer queries related to Sony Computers & Consumer Electronics Products such as Smart TVs, Home Audio Video products (Home Theater System, A/V amplifiers, Blu-ray and DVD players etc.) Mobile Audio Video products, Digital imaging etc.
~Troubleshooted technical issues, educated Operational guidelines and features.
~Up-sold and cross-sold associated products.
~After sales support and client services, trained clients on usage of products.
~Followed-up with requests and complaints to ensure resolution & customer satisfaction.

Achievements
~Achieved positive reviews by handling customers with highly professional communication and customer relations skills.
~Excellent subject knowledge resulted in an assignment of Mentoring and providing Training within 4 months of joining the organization.
~Prospered as a mentor/Trainer by providing well performing representatives.
~Excellent CRM, communication skills and success as a Trainer was rewarded with the tasks of Quality Division within 10 months of joining the organization.
~Recognized for hard work, commitment and punctuality; and rewarded with a promotion to the Quality Team.
~Succeeded as QA and Trainer, resulting in overall quality improvement of the team.
~Recognized for performance, and rewarded with promotion to Project Management team.


Company Details

Ccubed Solutions Pvt Ltd

India

More than 1000 employees

Information Technology Services, Outsourcing/Offshoring

N/A

Mar 2011 to Jan 2017 (5 years 10 months)

Achievements


• Recognized for excellent product knowledge and rewarded with the assignment for Mentoring and providing OJT to new representatives within a span of 4 months. • Recognized for excellent CRM, Language and communication skills and rewarded with the promotion to Quality Division within a span of 10 months. • Recognized for hard work, commitment and punctuality and rewarded with permanent and subsequent promotions within the Quality team. Represented town in a district level Volleyball and Football tournaments.

Education

Bachelor of Engineering in Electronics and Communication Engineering

Education Details

Bachelor of Engineering

Electronics and Communication Engineering

Visvesvaraya Technological University, India

Not specified

N/A

N/A

Visvesvaraya Technological University
2006 - 2010
High School - Other

High School Details

Other

Karnataka Secondary Education Board

India

2004

B / Very Good / 75 - 85%

N/A

Karnataka Secondary Education Board
2004

Certifications

Certificate details

CCNA - Routing and Switching

Apr 2016

N/A

N/A

CSCO12977339

Cisco

N/A

Training and Courses

CCNA at Cisco
Apr 2016

Training/Course Details

CCNA

Apr 2016

Cisco

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAnalyticalCCNACCNA - Routing And SwitchingComputer SkillsCreativeCustomer ServiceElectronics And Communication EngineeringEnglishFlexibleHindiInformation Technology ServicesInternetKannadaMicrosoft OfficeNetworkingOffshoringOutsourcingProgram ManagementProjectProject Management Coordinator (Managed Networks)Quality AssuranceQuality ControlSupportSupportiveTeam PlayerTrainerUrduWindows OS

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Hindi

Hindi

: Intermediate

: Intermediate

: Advanced

: Fluent

Urdu

Urdu

: Fluent

: Advanced

: Fluent

: Fluent

Kannada

Kannada

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Internet

Internet

: Advanced

: High

:

5-7 years

CCNA

CCNA

: Advanced

: High

:

Less than 1 year

Computer Skills

Computer Skills

: Advanced

: High

:

3-5 years

Networking

Networking

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

Trainer

Trainer

: Intermediate

: High

:

1-3 years

Windows OS

Windows OS

: Intermediate

: High

:

More than 7 years

CCNA

CCNA

: Intermediate

: High

:

Less than 1 year

Key Skills

Analytical, Creative, Flexible / Adaptive, Team Player, Supportive

Online Presence

https://www.linkedin.com/in/abdul-muqtadir-a999266bhttps://www.facebook.com/abdulm4288https://twitter.com/Muqti_24

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