abdullah abu al hasan

IT Administrator & Test Center Specialist

• Job Details:Administered scalable virtual exam environments using Azure virtual machines, Active Directory, and security monitoring tools to ensure compliance and performance. Established a centralized IT helpdesk with ticketing and remote desktop tools, reducing response times and improving user support efficiency. Developed and maintained internal documentation and knowledge base articles to streamline troubleshooting and enhance operational transparency. Collaborated cross-functionally with stakeholders to align IT strategies with user needs and conducted ongoing training for technical support staff.

IT Administrator

• Job Details:Streamlined IT operations by implementing a centralized helpdesk, remote desktop support, and a company-wide knowledge base to reduce resolution times and empower users. Strengthened IT security through RBAC policies, Active Directory audits, Group Policy Objects (GPOs), and firewall configurations to ensure compliance and minimize risk. Optimized network performance and bandwidth allocation using Winbox tools, enhancing overall connectivity and router efficiency. Led full-cycle IT asset management and performed regular hardware/software audits to ensure license compliance and reduce operational costs.