Basic Info

Abdul haque choudhari

More than 15 years

India

Master's Degree

Manager

Work Experience

Service Manager at Saud Bahwan Oman

Experience Details

Service Manager

Customer Service/Support

Manager

• Analyzing market trends and tracking competitor’s activities and providing valuable inputs for fine tuning of marketing strategies
• Conceptualizing & implementing the sales plans and ensuring accomplishment of the business goals across the assigned regions; formulating strategies & reaching out to the unexplored market segments for business
• Identifying the prospective clients, generating business from the new & existing accounts and achieving increased sales growth
• Managing the service operations with focus on implementing policies & procedures as well as developing and streamlining systems
• Defining channel requirements, establishing the sales & service network, monitoring post service activities like follow-up with customers, service reminders, etc.
• Communicating product feedback with focus on effectuating the modifications in products and improving the entire product performance; analyzing, reporting and giving recommendations on improving Quality and business
• Conducting customer feedback surveys to identify their concerns and undertaking result-oriented steps to maintain optimum customer contentment levels
• Identifying the root cause of dissatisfaction and ensuring speedy resolution of queries & grievances, maintaining excellent relations with clients to generate avenues for additional business
• Recognizing and appointing dealers/distributors; establishing strategic alliances / tie-ups with reliable channel partners, resulting in deeper market penetration thereby achieving the target in the terms to adding new business for Company
• Supervising and monitoring the performance level of Sales & Service Staff for ensuring superior customer service and accomplishment of sales targets
• Providing feedback on all improvements and action taken on the product & policy to field service team through service circulars
• Recruiting, Training leading, mentoring & monitoring the performance of team members & providing continuous in-house and on the job training for the improvement of service quality by performing training need analysis
Accomplishments:
• Worked with and expanded current prospect database within specified business sectors & exceeded sales targets for the business
• Essayed stellar role in closing new business deals by coordinating requirements, developing and negotiating contracts; integrated contract requirements with business operation
• Developed and implemented relationship strategies to maximize chances of profitably securing strategically important new business


Company Details

Saud Bahwan Oman

Sohar, Oman

More than 1000 employees

Automotive

www,saudbahwan.com

Sep 2012 to present (4 years 11 months)
Service Manager at Ford Motors

Experience Details

Service Manager

Customer Service/Support

Manager

• Executed audit of delivered vehicles job cards and corrective actions to improve
• Conceptualized and implemented new strategies like establishing healthy relations with Channels & corporate to generate business
• Identified core issues & created and provided alternative course of action


Company Details

Ford Motors

India

101-500 employees

Automotive

N/A

Nov 2009 to Aug 2012 (2 years 9 months)
Service Manager at Al Wafa Internnationa Co Saudi Arabia

Experience Details

Service Manager

Operations/Management

Manager

Accomplishments:
• Successfully introduced novel approaches of synchronizing sales and service to meet the customer requirements in time bound period for new introduced product in Saudi Arabian market to build confidence and trust in targeted customer’s & changed the perception of Product which resulted in 35% growth in sales and service respectively in the 1styear and there on
• Supervised the following: Customer satisfaction and quality service with quantity; Revenue generation and improvement in labor; Service Marketing (finding deferent attractive ways to keep customers satisfied with the service; Tools and Equipment Maintenance; Staff welfare; Warranty Issues Settling; Feature expansion plan, etc.


Company Details

Al Wafa Internnationa Co Saudi Arabia

Khobar, Saudi Arabia

101-500 employees

Automotive

N/A

Oct 2007 to Oct 2009 (2 years)
Asst Manager at Manickbag Automobiles

Experience Details

Asst Manager

Customer Service/Support

Manager

N/A


Company Details

Manickbag Automobiles

Hubli, India

51-100 employees

Automotive

N/A

Jan 2003 to Sep 2005 (2 years 8 months)
Automobile Engineer at E K Kanoo group of Companies

Experience Details

Automobile Engineer

Customer Service/Support

Experienced (Non-Manager)

• Stood first in online exam conducted by PSA (Peugeot Citroën) group France; subsequently selected as only person from Bahrain for advanced training on new technology of expertise to be held in Paris for total period of 24 weeks (two sessions Basics and advance) in year 2000
• Managed supervisors and 3 teams of technicians (each team consisting of 4 skilled Technicians and 2 unskilled technicians)
• Provided technical assistance and other related assistance to Supervisors and technicians.


Company Details

E K Kanoo group of Companies

Manama, Bahrain

101-500 employees

Automotive

N/A

Mar 1997 to Dec 2002 (5 years 9 months)

Education

MBA in HR and Mktg

Education Details

MBA

HR and Mktg

Sikkim Manipal University, India

B / Very Good / 75 - 85%

Market Analyzing and study Employee retention,

N/A

Sikkim Manipal University
2005 - 2007
BA in Economics

Education Details

BA

Economics

Karnataka university dharwad, India

Not specified

Economics

N/A

Karnataka university dharwad
1993 - 1996
College Diploma in Autoobile

Education Details

College Diploma

Autoobile

Board of technical education, India

C / Good / 65 - 75%

Automobile Engineering Material Science, Machine design industrial Science

N/A

Board of technical education
1988 - 1991
This profile is fresh!
Last update 20 days ago.

Jobseeker photo

Profile Skills and Keywords

ArabicAsst ManagerAutomobile EngineerAutomobile Scan Tools GTS,Lexia,Vadis,Tech II,etcAutomobile ServiceAutomotiveAutoobileBusiness Strategy & Execution,Business-orientedClient Relationship Management, Customer SatisfactionCustomer ServiceEconomicsEnglishExecutorHR And MktgInter-Divisional Liaison Coordination,KannadaLeaderMBAMan ManagementManagementMicrosoft OfficePlannerProblem SolverQuality AssuranceResource ManagementSAPService ManagerStrategy PlanningSupportTeam Building & Leadership,UrduVadis

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Intermediate

: Beginner

: Intermediate

: Intermediate

Urdu

Urdu

: Fluent

: Fluent

: Fluent

: Fluent

Kannada

Kannada

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Automobile Scan tools GTS,Lexia,Vadis,Tech II,etc

Automobile Scan tools GTS,Lexia,Vadis,Tech II,etc

: Expert

: Extreme - I love it!

:

5-7 years

Vadis

Vadis

: Expert

: High

:

1-3 years

SAP

SAP

: Advanced

: High

:

3-5 years

Fields of Expertise

Automobile Service

Automobile Service

: Expert

: Extreme - I love it!

:

More than 7 years

Man management

Man management

: Expert

: Extreme - I love it!

:

5-7 years

Client Relationship Management, Customer satisfaction

Client Relationship Management, Customer satisfaction

: Expert

: Extreme - I love it!

:

5-7 years

Business Strategy & Execution,

Business Strategy & Execution,

: Expert

: Extreme - I love it!

:

5-7 years

Resource management

Resource management

: Expert

: Extreme - I love it!

:

3-5 years

Quality Assurance

Quality Assurance

: Expert

: Extreme - I love it!

:

5-7 years

Inter-Divisional Liaison Coordination,

Inter-Divisional Liaison Coordination,

: Expert

: Extreme - I love it!

:

5-7 years

Team Building & Leadership,

Team Building & Leadership,

: Expert

: Extreme - I love it!

:

More than 7 years

Strategy Planning

Strategy Planning

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Executor, Leader, Planner, Business-oriented, Problem Solver

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