Abdulaasif Naseem

Junior Key Account Manager

• Job Details:Acted as the main liaison between clients and internal teams, ensuring the consistency of creative project objectives and branding. Analysed client needs and pain points to recommend products and services that matched their requirements, enhancing client satisfaction. Spearheaded cross-departmental collaboration (production, finance, and legal) to ensure seamless execution of over 50 advertising campaigns, maintaining an 80% ROI for clients. Handled over 100 daily client interactions via calls and social media, driving 10+ new leads and achieving over 70% call connection rates. Managed project timelines, budgets, and client approvals, consistently exceeding monthly targets. Led client presentations, communicated project updates, and resolved concerns efficiently to maintain the client’s trust and loyalty. Monitored client budgets and campaign KPIs to ensure cost-effective project execution. Delivered over 50 client-focused advertising campaigns, aligning strategy and execution with brand messaging. Client retention of 80% throughout the period of employment.

Client Services Executive

• Job Details:Supported advertising and content production for over 50 campaigns in collaboration with creative and production teams. Successfully managed multiple projects simultaneously, ensuring high-quality delivery within tight deadlines and budgets. Proficient in CRM tools such as HubSpot, Microsoft Office Suite, and Google Workspace, with advanced knowledge of MS Excel.

Customer Service Officer

• Job Details:Delivered exceptional customer service by resolving issues promptly and providing tailored solutions to Dialog Axiata clients. Served as a first-line representative, addressing customer concerns and upselling new products with tact and clarity. Consistently exceeded individual sales targets while ensuring customer satisfaction. Trained new hires in communication strategies and customer handling best practices.