
Ibrahim Abdelkhalek
Senior Business Travel Consultant handling USAID and USA Embassy in Egypt at Carlson Wagonlit.com
New Cairo, Cairo, EgyptWork Experience
Senior Business Travel Consultant handling USAID and USA Embassy in EgyptFull Time
- Job Details:o Creates domestic and international travel arrangements for clients to include air, hotel, rail, and ground transportation Support staff and customers to resolve difficult issues /problems pertaining to Reservations and Ticketing, on a daily basis. · Ensure reservations are built according to client standards and preferences · Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience · Handle a wide range of booking from simple ones to complex bookings with potentially non-standard and multi destinations, ticket exchanges and complex fares · Make changes or solve any issues that might occur during or before the travel · Assignments include both routine and non-routine work
Travel Consultant - Fluent English SpeakersFull Time
Teleperformance
Aug 2021 - Nov 2022 -1 yr, 3 months
Egypt , Cairo
Education
Bachelor's Degree in information system
Alson AcademyJan 2006
Skills
- Reservation systems
- B2B
- B2C Software
- Customer Care
- Customer Relations
- Travel Sales
- saber airline GDS
- Travel Sales supervisor
- Supervisor
- MS Office
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Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
Stratus Leadership Essentials Programme Course
Qatar airways·2019Groups Policy - Module 1 Course
Qatar airways·2018Amadeus Ticket Changer
Qatar airways·2018Amadeus Reservations Desktop Web - Migration Course
Qatar airways·2018Electronic Miscellaneous Documents Course
Qatar airways·2017Customer Service Excellence Course
Qatar airways·2017QR Certified On-the-job Trainer Course
Qatar airways·2017Aviation Security Awareness eRelease 2016 Course
Qatar airways·2016Handling Customers with Disability (2016) Course
Qatar airways·2016Basic Passenger Tariff. Course
Qatar airways·2016Basic Amadeus Ticketing Course
Qatar airways·2015Oneworld Introduction Course
Qatar airways·2014