Basic Info

Abdhul Rahuman

More than 15 years

India

Diploma

Manager

Work Experience

Service Delivery Manager at Hewlett Packard Enterprises Pvt Ltd

Experience Details

Service Delivery Manager

IT/Software Development, Project/Program Management

Manager

• Resolving issues and escalations and reported status to the management; coordinating tasks to maintain the seamless integration of the application with other systems
• Working on first-level incident / problem determination and providing resolution for service incidents and queries on a 24x7 basis within the agreed service levels
• L3/L4 Level Technical support and suggesting tactical metrics and system performance tools to mitigate end-to-end performance issues and LAN / WAN circuits to verify overall system health
• Managing system related alarm monitoring & performing pre-health check, script preparation, new site integration, post health check and performance monitoring and post integration troubleshooting
• Following procedures, change management best practices, ensuring network availability and maintenance of disaster recovery stance
• Maintaining network and systems by managing product and capability roadmaps, establishing maintenance procedures, and working with systems administrators and other engineers to perform regular network maintenance
• Troubleshooting user circuit outages including the data collection for problem isolation and verifying end-to-end system health after extended outages
• Conducting performance and stress testing of the network and security components to ensure effective information systems security
• Preparing disaster recovery plans for the systems, databases, applications, network and security devices; interfacing with vendors for network and security products
• Ensuring that IT systems, applications, and communication equipment within the organisation are managed and maintained in accordance with documented processes, procedures, guidelines, and instructions
• Monitoring system and network performance including maintenance, upgrades, and back-up/recovery responsibilities including software (operating systems, applications, and data) and hardware (process control domain equipment and network equipment (e.g. switch, router, and firewall)
• Documenting inventory of network hardware as an aid in budgeting and planning for future expansion
• Complying with industry best practices to integrate new hardware, software, and network; evaluating network and providing technical inputs on system acquisitions to senior management
• Coordinating the maintenance of network servers including Switches, Layer 2 & Layer 3 switches & VLANs, file servers, VPN gateways and intrusion detection systems as well as desktop computers, routers and switches
• Rendering consultancy for Request for Proposal (RFP) & Request for Quotation (RFQ) responses and Proof of Concept (POC); educating business development teams

Highlights:
• Managed projects such as BOI, IOB, UIIC, Andra Bank, SBI, HUL, Ericson and MRF, Ashok Leyland, driven by Systems Operations and other IT & Business Groups
• Mentored a team of 45 Onside Datacenters teams like Unix, Wintel, DB, Storage & Backup, Network Support Specialists / Programmers for routine maintenance of around 5750 Branches Desktops, Printers (Dot Matrix Printers, Laser Printers), Laptops and other peripherals
• Designed, built and operated a Field Data Centre and Network Infrastructure (including both wireless and wired network) at AWAN – India ARMY HQ Bareilly UP – Tata InfoTech
• Project Managed the IOB and BOI which comprised 3 phases covering areas such as Data Centre Virtualization, Server and Application Migrations, NetworkSecurity, Network Monitoring
• Led IT Management and Systems Administration for the corporate network of 4500 users and 420+ servers in a 24-hour production environment while maintaining 99.99%+ uptime of Infrastructures resources


Company Details

Hewlett Packard Enterprises Pvt Ltd (multinational)

Chennai, India

More than 1000 employees

Information Technology Services

hpe.com

May 2010 to present (7 years 7 months)
Senior Engineer Server Management at Wipro InfoTech Ltd

Experience Details

Senior Engineer Server Management

IT/Software Development

Experienced (Non-Manager)

N/A


Company Details

Wipro InfoTech Ltd

Chennai, India

More than 1000 employees

Information Technology Services

https://wipro.com

May 2006 to Apr 2010 (3 years 11 months)

Achievements


Project: IOB Chennai and BOI P

Education

College Diploma in Computer Science

Education Details

College Diploma

Computer Science

Indian institute of Engineering, India

B / Very Good / 75 - 85%

Computer Science

N/A

Indian institute of Engineering
2002 - 2005
High School - Other

High School Details

Other

Gandhiji Govt Boys Higher Secondary School

India

1998

B / Very Good / 75 - 85%

10th Std

Gandhiji Govt Boys Higher Secondary School
1998

Certifications

SCSA
Jun 2015

Certificate details

SCSA

Jun 2015

80 out of 100

N/A

23993049

Oracle Solaris

N/A

Training and Courses

Training/Course Details

HP Unix, PMP, ITIL

Mar 2014

Self Studied

N/A

This profile is not updated!
Last update more than 5 months ago.

Jobseeker photo

Profile Skills and Keywords

AIXAnalyticalComputer ScienceEnglishExecutorHP UnixHP Unix, PMP, ITILHewlett Packard Enterprises Pvt LtdHindiITITILInformation Technology ServicesInnovativeLeaderLinuxNetwork And SecurityOperation ManagementProblem SolverProgram ManagementProjectSCSASenior Engineer Server ManagementService Delivery ManagementService Delivery ManagerSoftware DevelopmentSolarisStorage And Backup ToolTamilTechnical WorkUnixUrduVirtualization

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Urdu

Urdu

: Fluent

: Fluent

: Fluent

: Fluent

Hindi

Hindi

: Fluent

: Advanced

: Advanced

: Fluent

Tamil

Tamil

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Unix

Unix

: Advanced

: Extreme - I love it!

:

More than 7 years

Storage and Backup Tool

Storage and Backup Tool

: Advanced

: Extreme - I love it!

:

More than 7 years

Network and Security

Network and Security

: Advanced

: Extreme - I love it!

:

More than 7 years

Virtualization

Virtualization

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Linux

Linux

: Expert

: Extreme - I love it!

:

More than 7 years

Service Delivery Management

Service Delivery Management

: Expert

: Extreme - I love it!

:

More than 7 years

Solaris

Solaris

: Advanced

: Extreme - I love it!

:

More than 7 years

HP Unix

HP Unix

: Advanced

: Extreme - I love it!

:

More than 7 years

ITIL

ITIL

: Advanced

: Extreme - I love it!

:

More than 7 years

Operation Management

Operation Management

: Advanced

: Extreme - I love it!

:

More than 7 years

AIX

AIX

: Advanced

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Executor, Leader, Problem Solver, Innovative

Online Presence

https://www.linkedin.com/in/abdul-rahuman-3b45a912a/https://www.facebook.com/abdhul.rahuman.7

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