Basic Info

Abdelsalm elsobky

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Services Administrator at Savola

Experience Details

IT Services Administrator

IT/Software Development

Experienced (Non-Manager)

Provide expert and creative solutions to user problems of complex nature to ensure user
satisfaction and productivity.
● Research, resolve, and respond to highly complex questions in accordance with current
standards. Act at the highest level of escalation for user problems within the help desk
● Lead or participate in team projects that enhance the quality and efficiency of support
● Communicate and open incidents with outside vendors to resolve the issues according
to agreed SLA.
● Purchases new consumables & hardware components by contact the hardware supplier
to get the good price and specification according to company policies.
● Design and implementation of the infrastructure services and follow up on the new
projects implementation, such as Infrastructure project, Attendance, new network, Data
center revamping etc.
● Design and implement CCTV Projects , Manage and maintain CCTV server and networks
● Contribute IT budget preparation
● Maintains the data backup procedure for User PC’s or Directories, to ensure that all the
computer data is secure & available by the daily and monthly backup and follow-up.
● Completes assets management, by collect hardware details information, to generate the
required reports.
Support telephone system and mobile phone push to mail issues.
● Manage Nortel System in HQ and connections between other sites.
● Support Fax System and PRI Circuits .
● System Automation for deploying windows OS and New programs installations
● First line support for network issues ( Routers , Switches , Wan Connections , VPN , APN
, Aruba Access Points , Bluecoat )
● Manage all IT contracts with suppliers
● Prepares a plan for replacement and renewal of computer by study the departments and
BUs needs to avoid any sudden malfunctions for all Business Units
● Support three factories in El Asher plant .(All Pasta Sector ) .
● Support about 30 branch about 100 person in Maleka Branches all over the country
(Software , Hardware and network).
● Support about 70 person in Afia Distributors all over the country (Software , Hardware
and network).
● First line support for all Oracle Modules Inquiries in El Maleka factory .
● Support all inquiries from EL Menya Site (AUCR) .
● Manage All call collector software in all BUs .
● Support Video conferencing tools.
● Manage Cisco Unified Communication Manager in Cairo HQ and Design Dial plan for all
sites

Accomplishments :
● Make work so easy and time saving by making scripts for reputable work.
● Deployment of Monitoring software for monitoring all network devices
● Deployment of Hardware inventory system to manage assets and consumables
● Deploy programs using SCCM 2012
● Prepare and deploy Operating system using SCCM 2012
● Hardware and Software Inventory Using SCCM 2012
● Deploy CUCM (Cisco Unified Communication Manager)
● Deploy centralized Attendance system for 30 branch all over the country


Company Details

Savola (multinational)

Cairo, Egypt

More than 1000 employees

FMCG

N/A

Nov 2016 to present (11 months)
Senior IT Supervisor at Savola

Experience Details

Senior IT Supervisor

IT/Software Development

Experienced (Non-Manager)

● Supports all employees by Provides hardware, and software maintenance to ensure their
satisfaction with the IT service.
● Provides a preventive maintenance service for all users by daily and weekly visits to
sites to avoid IT problems e.g. (slow system Performance).
● Purchases new consumables & hardware components by contact the hardware supplier
to get the good price and specification according to company policies.
● Maintains the data backup procedure for User PC’s or Directories, to ensure that all the
computer data is secure & available by the daily and monthly backup and follow-up.
● Completes departmental assets management, by collect hardware details information, to
generate the required reports.
● Build, deploy, and manage desktops and laptops hardware and software.
● Support mobile phone push to mail issues.
● Support Avaya PBX system
Accomplishments :
● Find easy ways to enhance the way of work and procedures.
● Make work so easy and time saving by making scripts for reputable work.
● Deploy IT Asset Management system that serve all business units.


Company Details

Savola (multinational)

Cairo, Egypt

More than 1000 employees

FMCG

N/A

Apr 2013 to Oct 2016 (3 years 6 months)
NOC Engineer at Etisalat ISP

Experience Details

NOC Engineer

IT/Software Development

Experienced (Non-Manager)

1. Monitor & Provide 1st&2nd Level Support for Transmission Equipment
(OSNs, METRO, and PTNs) and Transmission Link (E1s/E3s/STM1s) failures.
2. Monitor & Provide 1st Level Support for NE-40 , NE-20 ,IP
DSLAMs, ATM DSLAMs, ATM Switches, Access Servers, and Access Routers
3. Providing both 1st level & 2nd level support for Network Tickets to
Ensures service restoration and this may include the following:
1. Configuration of IP/ATM DSLAMs (Cards, Trunks, PVCs,
VLANs…)
2. Configuration and operation of Transmission equipment
(OSN, METRO, PTN).
3. Configuration of ATM switches (Trunks, Uplink ports…)
4. Direct contribution in some Network related activities (Bw Upgrade,
Traffic Transfer...).
5 .Responsible to carry out some Access & Core Team functions with Relevant members of these teams.
6 Follow Up new transmission installation with Network Deployment
Teams and apply required configuration.
7. Guiding FM in site till solving problem to the end.
8. Monitor the Network Equipments performance using special tools
to be fully aware and updated with the network status for prompt
actions when needed.
9. Keeping all stakeholders notified of any experienced Network
Failure.
10. Interfacing with Telecom Egypt to solve Transmission Link failures.
11. Interfacing with MISP TE Resources Team regarding TE related
issues.
12. Coordination and follow-up on all Planned Outage tickets with
other concerned teams
13. Responsible for keeping daily Configuration Backups of DSLAMs.
14. Follow up Network Deployment teams weekly plans.
15. Periodic Operational Checks by testing network performance with
network probes.


Company Details

Etisalat ISP (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

N/A

Oct 2012 to Mar 2013 (5 months)
Technical Support Engineer at Savola

Experience Details

Technical Support Engineer

IT/Software Development

Entry Level

Main Job Responsibilities:


• First line support through phone
• Purchases new consumables & hardware components by contact
the hardware supplier to get the good price and specification
according to company polices.
• Maintains the data backup procedure for User PC’s or Directories, to ensure that all the computer data is secure & available by the daily and monthly backup and follow-up.
• Completes departmental assets management, by collect hardware
details information, to generate the required reports.
• Build, deploy, and manage desktops and laptops hardware and
software.
• Support telephone system and mobile phone push to mail issues.


Company Details

Savola (multinational)

Cairo, Egypt

More than 1000 employees

FMCG

N/A

Dec 2011 to Sep 2012 (9 months)
Training as Project Manager at Raya

Experience Details

Training as Project Manager

IT/Software Development

Manager

I have a training as a Project Manager for two weeks in RAYA


Company Details

Raya

Egypt

N/A

Information Technology Services

N/A

Oct 2011 to Oct 2011
Graduation project at Faculty of electronic engineering (student activity)

Experience Details

Graduation project

IT/Software Development, Installation/Maintenance/Repair

Student

Graduation Project:
Automated Traffic Ticket System (ATTS):
ATTS is a smart traffic system that allows traffic tickets to be recorded electronically and sent to the Traffic Department. The project includes both Hardware/Software to accomplish this task. Hardware part consists of various sensors attached to the vehicle to get some measurements like speed and direction where a USB interface is used to connect sensors to the system. Software part has client/server programs such that client application resides on the vehicle while server application resides at Traffic Department. Client application receives traffic rules from the server according to the current vehicle location. By comparing it with current vehicle status obtained from the sensors, it decides whether the vehicle is violating the rules or not and issues a ticket accordingly to send it back to the server and be recorded on the server database.


Company Details

Faculty of electronic engineering (student activity)

Egypt

N/A

Oct 2010 to Jun 2011 (8 months)

Achievements


Graduation Project: Automated Traffic Ticket System (ATTS): ATTS is a smart traffic system that allows traffic tickets to be recorded electronically and sent to the Traffic Department. The project includes both Hardware/Software to accomplish this task. Hardware part consists of various sensors attached to the vehicle to get some measurements like speed and direction where a USB interface is used to connect sensors to the system. Software part has client/server programs such that client application resides on the vehicle while server application resides at Traffic Department. Client application receives traffic rules from the server according to the current vehicle location. By comparing it with current vehicle status obtained from the sensors, it decides whether the vehicle is violating the rules or not and issues a ticket accordingly to send it back to the server and be recorded on the server database.

Education

Bachelor's Degree in of Computer Science and Engineering

Education Details

Bachelor's Degree

of Computer Science and Engineering

Minufiya University, Egypt

C / Good / 65 - 75%

micro-controller micro-processor ccna c# ado.net asp.net java c ,c++ software engineering ms project

N/A

Minufiya University
2006 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

مدرسة منوف العسكرية للبنين

Egypt

2006

A / Excellent / 85 -100%

N/A

مدرسة منوف العسكرية للبنين
2006

Certifications

Certificate details

CCNA Academy Semister 1

Dec 2010

N/A

N/A

N/A

CISCO

N/A

Certificate details

CCNA Academy Semister 2

Jan 2011

N/A

N/A

N/A

N/A

Certificate details

CCNA Academy Semister 4

Jun 2011

N/A

N/A

N/A

N/A

MCSA
Dec 2013

Certificate details

MCSA

Dec 2013

N/A

N/A

N/A

Microsoft

N/A

ITIL
Jun 2014

Certificate details

ITIL

Jun 2014

N/A

N/A

N/A

N/A

Certificate details

Implementation Specialist: Oracle inventory

May 2015

N/A

N/A

N/A

Oracle

N/A

SCCM2012
Dec 2013

Certificate details

SCCM2012

Dec 2013

N/A

N/A

N/A

Microsoft

N/A

Training and Courses

Training/Course Details

c#

Jun 2010

faculty of electctroni engineering

N/A

Training/Course Details

ccna

Nov 2010

IGT company

N/A

Training/Course Details

Oracle

Nov 2010

IGT company

N/A

Training/Course Details

project management

Oct 2011

RAYA

N/A

PMP at PMHouse
Oct 2014

Training/Course Details

PMP

Oct 2014

PMHouse

N/A

Training/Course Details

Mini MBA

Oct 2014

NGC Academy

N/A

Training/Course Details

Kepner Tregoe

Apr 2014

Megasoft

N/A

This profile is fresh!
Last update 29 days ago.

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Profile Skills and Keywords

AdaptiveAnalyticalArabicC#CCNA Academy Semister 4CCNA Academy Semister 1CCNA Academy Semister 2CcnaChessCommunicatorCreativeDOT NETEnglishEtisalat ISPFMCGFlexibleFootballGraduation ProjectHard WorkerITIT Services AdministratorITILImplementation Specialist: Oracle InventoryInformation Technology ServicesInstallationKepner TregoeMCSAMaintenanceMicrosoft Visual StudioMini MBANOC EngineerNetbeansNetwork Software ManagerNetworksOf Computer Science And EngineeringOraclePMPPacket TracerProgrammingProject ManagementRepairSCCM2012SavolaSenior IT SupervisorSoftware DevelopmentTechnical Support EngineerTelecommunicationsTennis TableTraining As Project ManagerUbuntu

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Fluent

Tools and Technologies

packet tracer

packet tracer

: Expert

: High

:

3-5 years

microsoft visual studio

microsoft visual studio

: Advanced

: High

:

1-3 years

Netbeans

Netbeans

: Advanced

: High

:

1-3 years

DOT NET

DOT NET

: Advanced

: Extreme - I love it!

:

1-3 years

ubuntu

ubuntu

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

it

it

: Advanced

: Extreme - I love it!

:

1-3 years

networks

networks

: Advanced

: Extreme - I love it!

:

1-3 years

programming

programming

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Communicator, Hard worker, Creative, Flexible / Adaptive

Online Presence

http://eg.linkedin.com/pub/abdelslam-elsobky/35/a6b/28bhttp://www.facebook.com/AbdelslamElsobky

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