abdelrhman shokr

Senior Backend Web Developer

• Job Details:Led architecture of a drag-and-drop flow builder in TypeScript, created an intuitive visual interface allowing non-technical users to build complex workflows by selecting pre-built functional nodes, eliminating coding requirements. Developed modular components for core features (call initiation, messaging), logic gates (and/or), IVR input capture, and parameter calculations to enable diverse workflow capabilities. Containerized microservices with Docker via CI/CD pipeline (EasyPanel) for each node as a separate microservice. Built an end-to-end survey platform supporting creation (questions/answers/timeouts), deployment via voice/email/WhatsApp, third-party integrations, and automated statistical reporting. Engineered a contact processing system with CRM integration for contact imports, CSV/Excel upload support, BullMQ queuing for error resilience, campaign controls (schedule/pause/cancel). Acquired deep knowledge of call center operations, including call routing algorithms, agent distribution logic, and real-time call tracking methodologies. Managed development and production versions of the application.

Full Stack Web Developer

• Job Details:Architected and developed an enterprise-grade campaign management system serving multiple Unilever brands. Designed and built a Redis-based caching layer to optimize application state management. Managed a gaming interface from designing and implementing the frontend to managing and implementing the backend of the percentage and ratios based on which each prize is likely to appear.