Abdelrhman Kabeel

Digital Branch Manager (Head of Customer Service)

• Job Details:Create and implement digital strategies to enhance online banking services and improve customer experience. Lead and manage a team of digital banking specialists, develop and execute strategies to engage customers through digital channels, track and analyze key performance indicators, oversee the integration and maintenance of digital banking platforms, ensure compliance with regulatory requirements, address and resolve complex customer issues, continuously seek opportunities to innovate and improve digital banking offerings, prepare and present regular reports on digital branch performance, develop and manage the budget for digital branch operations, provide ongoing training and development for the digital branch team.

Wealth Management (Platinum Relation Manager)

• Job Details:Develop and maintain relationships with high-net-worth clients, create and implement personalized investment strategies and financial plans, provide recommendations on investments, stay informed about market trends, prepare and present regular reports on portfolio performance, identify opportunities to cross-sell or upsell bank products and services.

Customer Support Representative

• Job Details:Handle inquiries and provide information about banking products and services, address and resolve customer complaints, inform customers about new products or services, build and maintain positive relationships with customers, identify and escalate complex issues.