Basic Info

Mohamed Abdelrazek

7 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Relationship Management & Collections Officer at Damac Properties LLC

Experience Details

Customer Relationship Management & Collections Officer

Accounting/Finance

Experienced (Non-Manager)

• Handle day to day collection activities.
• Prepare proposal and settlement letter for customer if they can't pay one time or if they have huge outstanding balance.
• Ensure all field collection and visits from our customer are coordinated properly.
• Achieve or exceed assigned monthly target and service performance.
• Entrust to go on field for arresting debtors or normal visit (cash collection/
Meeting with debtors management)
• Plan and prepare monthly strategy in achieving my target.
• Ensure to get high score appraisal and increase the volume of monthly collection.
• Maintain healthy and good working relationship with client.
• Meeting with customer to solve any inquiry in his unit or in the project.
• Keep customers aware of any changes regarding his payment.


Company Details

Damac Properties LLC (multinational)

Dubai, United Arab Emirates

501-1000 employees

Real Estate/Property Management

www.damacproperties.com

Nov 2012 to Aug 2016 (3 years 9 months)
Collection Officer at Hadaf Al Khaleej Debt Collection (Tahseel)

Experience Details

Collection Officer

Banking

Experienced (Non-Manager)

• Handle day to day collection activities.
• Track and follow up delinquent customer.
• Prepare proposal and settlement letter for customer.
• Ensure all field collection and visits are coordinated properly.
• Achieve or exceed assigned monthly target and service performance.
• Facilitate accounts that need to be filed a police case.
• Liaise with client and TLS on customer that has issues and query in insurance claim, special waiver for disable or skip cases.
• Work in Right party & Collected & Under Tracing accounts.
• Administer Un-collectable, untraceable and difficult customer.
• Entrust to go on field for arresting debtors or normal visit ( cash collection/
Meeting with debtors management)
• Plan and prepare monthly strategy in achieving my target.
• Ensure to get high score appraisal and increase the volume of monthly collection.
• Maintain healthy and good working relationship with client.


Company Details

Hadaf Al Khaleej Debt Collection (Tahseel)

SHARJAH, United Arab Emirates

101-500 employees

Banking

www.tahseel.com

Jun 2010 to Oct 2012 (2 years 4 months)

Education

Accounting Department in Accounting

Education Details

Accounting Department

Accounting

Institute of commerce, Egypt

C / Good / 65 - 75%

Accounting Department

N/A

Institute of commerce
2001 - 2004
Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Institute of commerce, Egypt

C / Good / 65 - 75%

N/A

N/A

Institute of commerce
2000 - 2004

Training and Courses

Training/Course Details

HKDC System for credit collection Training

Oct 2010

Hadaf Al Khaleej Debit Collection

Ensure to get high score appraisal and increase the volume of monthly collection

Training/Course Details

Microsoft Office Training

Mar 2008

Cairo University, Egypt

Includes Excel, Access, Word, Outlook and Internet

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingArabicBankingChallengesCollection OfficerCollectionsCustomer Relationship ManagementCustomer Relationship Management & Collections OfficerCustomer SupportDamac Properties LLCEnglishFinanceHKDC System For Credit Collection TrainingHonest PersonInsuranceInteractiveInternetMicrosoft Office TrainingMy FamilyMy WorkNegotiatorPlannerProblem SolverProperty ManagementReal EstateSalesTeam Player

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

sales

sales

: Expert

: Extreme - I love it!

:

1-3 years

Customer Relationship Management

Customer Relationship Management

: Expert

: Extreme - I love it!

:

3-5 years

Collections

Collections

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Planner, Negotiator, Problem Solver, Interactive, Team Player

Mohamed is looking for a new career opportunity. Please help by sharing…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Mohamed's full profile and find more great talent and professionals to join your team.