Basic Info

Mohamed Abdelrazek

10 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Customer Relationship Management & Collections Team Leader at Damac Properties LLC

Experience Details

Customer Relationship Management & Collections Team Leader

Accounting/Finance

Experienced (Non-Manager)

• Handle day to day collection activities.
• Prepare proposal and settlement letter for customer if they can't pay one time or if they have huge outstanding balance.
• Ensure all field collection and visits from our customer are coordinated properly.
• Achieve or exceed assigned monthly target and service performance.
• Entrust to go on field for arresting debtors or normal visit (cash collection/
Meeting with debtors management)
• Plan and prepare monthly strategy in achieving my target.
• Ensure to get high score appraisal and increase the volume of monthly collection.
• Maintain healthy and good working relationship with client.
• Meeting with customer to solve any inquiry in his unit or in the project.
• Keep customers aware of any changes regarding his payment.


Company Details

Damac Properties LLC (multinational)

Dubai, United Arab Emirates

More than 1000 employees

Real Estate/Property Management

www.damacproperties.com

Nov 2012 to Dec 2016 (4 years 1 month)
Collection Officer at Hadaf Al Khaleej Debt Collection (Tahseel)

Experience Details

Collection Officer

Banking

Experienced (Non-Manager)

• Handle day to day collection activities.
• Track and follow up delinquent customer.
• Prepare proposal and settlement letter for customer.
• Ensure all field collection and visits are coordinated properly.
• Achieve or exceed assigned monthly target and service performance.
• Facilitate accounts that need to be filed a police case.
• Liaise with client and TLS on customer that has issues and query in insurance claim, special waiver for disable or skip cases.
• Work in Right party & Collected & Under Tracing accounts.
• Administer Un-collectable, untraceable and difficult customer.
• Entrust to go on field for arresting debtors or normal visit ( cash collection/
Meeting with debtors management)
• Plan and prepare monthly strategy in achieving my target.
• Ensure to get high score appraisal and increase the volume of monthly collection.
• Maintain healthy and good working relationship with client.


Company Details

Hadaf Al Khaleej Debt Collection (Tahseel)

SHARJAH, United Arab Emirates

101-500 employees

Banking

www.tahseel.com

Jun 2010 to Oct 2012 (2 years 4 months)
Tour Guide at Kenouz Tours company

Experience Details

Tour Guide

Tourism/Travel

Experienced (Non-Manager)

• The evidence that leads and guides the tourist or group travel and tourism during the tourist trip of any kind.
• Can be defined as the tour guide in general as a person who will accompany the tourists, visitors and foreign delegations to the cities, regions, landmarks, facilities and tourist sites, historical, archaeological, and provide them with the necessary information.
• Respond to their inquiries with accurate and correct, objective and avoid the additions and interpretations, comments and opinions, and stay with them and accompany them on the date of arrival until they left.
• Acts as the safety of tourists who are unaccompanied and maintain their property and not subjected to any harassment.
• The responsibility of the tour guide is always the responsibility of the success of the tourist trip and provides a positive image for his country for tourists.


Company Details

Kenouz Tours company

Dokki, Egypt

1-10 employees

Travel and Tourism

N/A

Mar 2009 to May 2010 (1 year 2 months)
Hotel Receptionist at Mullah Hotel Suites U.A.E

Experience Details

Hotel Receptionist

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

• Handle the front office desk issues and inquiry.
• Assist in processing check-in and check- out.
• Ensure available rooms ready before arrival of the guest.
• Prepares daily sales report for check-in and check-out.
• Facilitate accounts processing and clearing of bill.
• Coordinate with the F & B department if restaurant are ready for the guests.
• Prepare daily report for my duty in the entire front desk which includes the reception, bellman desk, guest relation and operator.
• Monitor all the reserved, cancelled and in house room.
• Liaise with House Keeping for out of service room, clean and dirty room.
• Ensure with equipped knowledge in using office facilities like visa machine, fax, printer, electronic keys, safe box and reservation system.
• Provide excellent customer service and hospitality.
• Respond to customer questions, inquiry complaints professionally and promptly.


Company Details

Mullah Hotel Suites U.A.E

Mullah Hotel Suites U.A.E, United Arab Emirates

51-100 employees

Hospitality/Hotels

N/A

Apr 2008 to Feb 2009 (10 months)

Achievements


Achieved and exceed the company collection target every month without any fail


Achieved and exceed the company collection target every month without any fail


Achieved and exceed the company collection target every month without any fail

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Institute of commerce, Egypt

C / Good / 65 - 75%

N/A

N/A

Institute of commerce
2000 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Elbadrsheen high school

Egypt

1999

C / Good / 65 - 75%

N/A

Elbadrsheen high school
1999

Certifications

Certificate details

Microsoft Office

Apr 2005

N/A

N/A

N/A

Cairo University, Egypt

N/A

Certificate details

Hadaf Al Khaleej Debit Collection

Jul 2011

N/A

N/A

N/A

Hadaf Al Khaleej Debit Collection Sharjah, UAE

N/A

Training and Courses

Training/Course Details

HKDC System for credit collection Training

Oct 2010

Hadaf Al Khaleej Debit Collection

Ensure to get high score appraisal and increase the volume of monthly collection

Training/Course Details

Microsoft Office Training

Mar 2008

Cairo University, Egypt

Includes Excel, Access, Word, Outlook and Internet

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingArabicBankingCollection OfficerCollectionsCustomer Relationship ManagementCustomer Relationship Management & Collections Team LeaderCustomer SupportDamac Properties LLCEnglishFinanceFood ServicesFootballHKDC System For Credit Collection TrainingHadaf Al Khaleej Debit CollectionHospitalityHotel ReceptionistHotelsInsuranceInteractiveInternetLifeMicrosoft OfficeMicrosoft Office TrainingMusicNegotiatorPlannerProblem SolverProperty ManagementPublic RelationsReal EstateSalesSocial MediaSocial NetworkTeam PlayerTour GuideTourismTravelTravel And Tourism

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

social media

social media

: Expert

: Extreme - I love it!

:

1-3 years

social network

social network

: Expert

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

sales

sales

: Expert

: Extreme - I love it!

:

1-3 years

Customer Relationship Management

Customer Relationship Management

: Expert

: Extreme - I love it!

:

3-5 years

Collections

Collections

: Expert

: Extreme - I love it!

:

3-5 years

Tour Guide

Tour Guide

: Advanced

: High

:

1-3 years

Public Relations

Public Relations

: Advanced

: High

:

1-3 years

Key Skills

Planner, Negotiator, Problem Solver, Interactive, Team Player

Online Presence

Mohamed ALiMohamed ALiMohamed ALiN/AMohamed ALiMohamed ALi

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