Basic Info

Abd El Rahman Ahmed

1 year

Giza Governorate, Egypt

Bachelor's Degree

Entry level

Work Experience

Call Center agent at Vodafone

Experience Details

Call Center agent

Customer Service/Support

Entry Level

Handle customers’ technical inquiries through phone.
Route calls to appropriate resource.
Handle and resolve customers’ complaints.
Define & escalate priority issues.
Complete call logs & reports.


Company Details

Vodafone (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

https://www.vodafone.co.uk/

May 2015 to Nov 2015 (6 months)

Education

Bachelor Degree faculty of Commerce in Commerce

Education Details

Bachelor Degree faculty of Commerce

Commerce

Faculty of Commerce - Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Commerce - Cairo University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Port Said School

Egypt

2008

C / Good / 65 - 75%

N/A

Port Said School
2008
This profile is fresh!
Last update 10 days ago.

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Profile Skills and Keywords

AdaptiveAnalyticalArabicCall Center AgentCarsCommerceCustomer ServiceEnglishFlexibleHard WorkerMicrosoft OfficeMicrosoft WindowsProblem SolverSalesSiebel 4.8SocialSupportSwimmingTelecommunicationsTravelVodafone

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Advanced

: Extreme - I love it!

:

More than 7 years

Siebel 4.8

Siebel 4.8

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

1-3 years

Sales

Sales

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Hard worker, Problem Solver, Flexible / Adaptive, Social

Online Presence

www.facebook.com/abdo.sami.927

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