Basic Info

Abdelrahman Maaty

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Software Support Engineer at Lotus Tech Trading

Experience Details

Software Support Engineer

Customer Service/Support, IT/Software Development, Education/Teaching

Experienced (Non-Manager)

Full charge of the software manufactured by the company I do a full examination for the software before we submitted it to the client and write a full report on the workout product also am responsible for the entire installation and download the software and I am doing a follow up with the client and maintenance program either over the phone or visiting the client. Also am responsible for product development (Design, Colors, Interface, Performance), I do also explain how to use the software for multi users and full training for all users over all systems and different strategy.


Company Details

Lotus Tech Trading

Cairo, Egypt

11-50 employees

Computer Networking , Computer Software, Information Technology Services

www.lotusttrade.com

Oct 2013 to present (3 years 2 months)
Technical Writer, Development & Web Content Editor at Shabakah.net

Experience Details

Technical Writer, Development & Web Content Editor

IT/Software Development

Experienced (Non-Manager)

Technical writing is straightforward, easy to understand explanations and/or instructions dealing with a particular subject. It is an efficient and clear way of explaining something and how it work, as a Web content editors (SharePoint & PHP) I am responsible for planning, creating, editing and publishing information on websites


Company Details

Shabakah.net (multinational)

Cairo, Egypt

101-500 employees

Computer Software, Computer Networking , Information Technology Services

http://www.shabakah.com.sa/en-us/Pages/default.aspx

Aug 2013 to Oct 2013 (2 months)
Technical Support at Global Technology

Experience Details

Technical Support

Customer Service/Support

Experienced (Non-Manager)

User-friendly assistance for individuals having technical problems with electronic devices. The technical support team is composed of individuals that are familiar with the ins and outs of a device. With this knowledge, they are able to troubleshoot most problems that a user experiences. Information on how to reach technical support is usually provided with the packaged materials included with a device. Technical support may be provided over the phone, through email, or with a live-chat interface.


Company Details

Global Technology (multinational)

Cairo, Egypt

101-500 employees

Computer Software, Information Technology Services, Healthcare and Medical Services

Global Technology

Jan 2012 to Jun 2012 (5 months)

Achievements


I had achievement in my career i am Cisco Certified Network Associate

Education

Bachelor's Degree in Information Technology Department

Education Details

Bachelor's Degree

Information Technology Department

Arab Open University, Egypt

C / Good / 65 - 75%

Java C/C++ SharePoint PHP Database C#

Graduation Project : Web Application. An online web application for renting and reserving cars

Arab Open University
2008 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Alradwan Private school

Egypt

2008

C / Good / 65 - 75%

N/A

Alradwan Private school
2008

Certifications

Certificate details

FSES 010: Effective Communication for Engineers and Scientists

Nov 2013

N/A

N/A

N/A

AUC

N/A

Certificate details

Cisco Certificate Network Associate

Dec 2015

N/A

N/A

CSCO12885424

Cisco

N/A

Certificate details

Bachelor Of Science With Second Class Honours (2nd Division)

Feb 2014

N/A

N/A

8324/147688

The Open University in UK

N/A

Training and Courses

Training/Course Details

Microsoft Office Suite

Mar 2012

Arab Open University

N/A

Training/Course Details

FSES 010: Effective Communication for Engineers and Scientists

Jan 2014

AUC

N/A

Training/Course Details

CCNA

Jul 2014

Eng.Ahmed Nabil

N/A

Training/Course Details

Managing and Installation VMware ESXI.5.0.i or 5.5.i server

Jan 2015

Eng.Mohamed Attya

N/A

This profile is fresh!
Last update 28 days ago.

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Profile Skills and Keywords

ArabicBachelor Of Science With Second Class Honours (2nd Division)Backup & Restore Software (Acronis True Image & Symantec Norton Ghost).Business-orientedCCNACisco Certificate Network AssociateCoffeeCup HTML EditorComputerComputer NetworkingComputer SkillsComputer SoftwareContent ManagementCreativeCustomer ServiceEnglishFSES 010: Effective Communication For Engineers And ScientistsFootballGlobal TechnologyHard WorkerHealthcare And Medical ServicesITInformation Technology (IT)Information Technology DepartmentInformation Technology ServicesInstallation And Configuration Of VSphere ClientManageengine ServicedeskManaging And Installation VMware ESXI.5.0.i Or 5.5.i ServerMantisMicrosoft OfficeMicrosoft Office SuiteMicrosoft SQL Server 2008Microsoft VisioMicrosoft Visual StudioMicrosoft WordMusicNetworksNetworks ConfigurationO SharePointPHPPlannerPostgre SQLShabakah.netSharePointSoftware DevelopmentSoftware Packages Installation And ConfigurationSoftware Support EngineerSoftware TestingSportSupportSupports LANTeam PlayerTechnical DocumentationTechnical SupportTechnical Writer, Development & Web Content EditorTennisTestingTroubleshooting System And Network ProblemsVMWareVMWare 8, 9, And 10VMware ESXIVSphere ClientWindowsWindows Server 2008Windows Server 2012

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Intermediate

Tools and Technologies

Mantis

Mantis

: Expert

: Extreme - I love it!

:

1-3 years

Postgre SQL

Postgre SQL

: Expert

: Extreme - I love it!

:

1-3 years

SharePoint

SharePoint

: Expert

: Extreme - I love it!

:

1-3 years

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Information Technology (IT)

Information Technology (IT)

: Expert

: Extreme - I love it!

:

1-3 years

VMware ESXI

VMware ESXI

: Expert

: Extreme - I love it!

:

1-3 years

Software Testing

Software Testing

: Expert

: Extreme - I love it!

:

1-3 years

Computer

Computer

: Expert

: Extreme - I love it!

:

1-3 years

Supports LAN

Supports LAN

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft SQL server 2008

Microsoft SQL server 2008

: Expert

: Extreme - I love it!

:

1-3 years

Windows Server 2008

Windows Server 2008

: Expert

: Extreme - I love it!

:

1-3 years

CCNA

CCNA

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Visio

Microsoft Visio

: Advanced

: Extreme - I love it!

:

1-3 years

Windows Server 2012

Windows Server 2012

: Advanced

: Extreme - I love it!

:

1-3 years

Manageengine servicedesk

Manageengine servicedesk

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Visual Studio

Microsoft Visual Studio

: Intermediate

: Extreme - I love it!

:

1-3 years

PHP

PHP

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

CoffeeCup HTML Editor

CoffeeCup HTML Editor

: Expert

: Extreme - I love it!

:

1-3 years

Backup & Restore Software (Acronis True Image & Symantec Norton Ghost).

Backup & Restore Software (Acronis True Image & Symantec Norton Ghost).

: Expert

: Extreme - I love it!

:

1-3 years

Managing and Installation VMware ESXI.5.0.i or 5.5.i server

Managing and Installation VMware ESXI.5.0.i or 5.5.i server

: Expert

: Extreme - I love it!

:

1-3 years

Installation and configuration of VSphere Client

Installation and configuration of VSphere Client

: Expert

: Extreme - I love it!

:

1-3 years

Technical documentation

Technical documentation

: Expert

: Extreme - I love it!

:

1-3 years

Content Management

Content Management

: Expert

: Extreme - I love it!

:

Less than 1 year

Windows

Windows

: Expert

: Extreme - I love it!

:

1-3 years

VMWare 8, 9, and 10

VMWare 8, 9, and 10

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft SQL server 2008

Microsoft SQL server 2008

: Expert

: Extreme - I love it!

:

1-3 years

VMWare

VMWare

: Expert

: Extreme - I love it!

:

1-3 years

VMware ESXI

VMware ESXI

: Expert

: Extreme - I love it!

:

1-3 years

VSphere Client

VSphere Client

: Expert

: Extreme - I love it!

:

1-3 years

Networks configuration

Networks configuration

: Expert

: Extreme - I love it!

:

1-3 years

Windows Server 2008

Windows Server 2008

: Expert

: Extreme - I love it!

:

1-3 years

Troubleshooting system and network problems

Troubleshooting system and network problems

: Expert

: Extreme - I love it!

:

1-3 years

Software packages installation and configuration

Software packages installation and configuration

: Expert

: Extreme - I love it!

:

1-3 years

o SharePoint

o SharePoint

: Advanced

: Extreme - I love it!

:

Less than 1 year

Testing

Testing

: Advanced

: Extreme - I love it!

:

1-3 years

Networks

Networks

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Planner, Business-oriented, Hard worker, Creative, Team Player

Online Presence

https://www.linkedin.com/profile/public-profile-settings?trk=prof-edit-edit-public_profileDon`t haveDon`t haveDon`t haveDon`t have

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