AbdElRahman Mohamed ElGhazaly

Application Support AnalystFull Time

• Job Details:As an application support analyst, I am responsible for:  Analyze problems to identify the problem areas, through gathering data, testing and replicating problems.  Recommend solutions to customer’s questions with regard to setup and know-how issues.  Resolving complex application technical issues through investigation and providing a walk through solution directly to the client via email, phone, and other electronic medium.  Ensure follow up with clients and provide seamless updates on open issues.  Adhere to departmental procedures, processes, and practices.  Share and spread knowledge throughout the support team and relevant areas.  Researches and resolves customer-reported issues related to the applications.  Consults with and coordinates the efforts of other teams to resolve customer issues and questions in a timely manner.

Global Frontline Support EnginnerFull Time

• Job Details:Global Service Desk (GSD) Frontline Support Engineer is responsible for providing Global IT support for all Vodafone Operating Companies around the world acting as a front line to 2nd line teams regarding different infrastructure, enterprise and consumer services.