AM

Abdelrahman Mahmoud

SME at Concentrix (AT&T)

Giza, Egypt

Work Experience

  • SME

    Concentrix (AT&T)

    May 2024 - Present -1 yr, 1 month

    Egypt

    • Job Details:Provided guidance and support to team members on complex issues. Monitored performance metrics and offered coaching to improve customer satisfaction. Played a key role in maintaining the highest floor ratings.

  • Sales Advisor

    Concentrix (AT&T)

    May 2022 - May 2024 -2 yrs

    Egypt

    • Job Details:Responded to 50+ customer inquiries daily across calls and emails. Assisted customers with inquiries and service issues, maintaining high satisfaction scores. Utilized Salesforce to manage customer interactions and resolve concerns efficiently. Received multiple awards for the highest score card and top floor rating over several months.

    • Education

    • Bachelor's Degree in Biotechnology & Biomolecular Chemistry

      Cairo University (CU)

      Jan 2020 - Jan 2025 - 5 yr

    Skills

    • People Management
    • Team Leadership
    • Technical Support
    • Billing
    • Warranty
    • General Care
    • Proficiency in Salesforce
    • Effective communication
    • Critical Thinking

    Languages

    • English

      Fluent

    • Arabic

      Fluent
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