Abd El Rahman Ahmed El Fransawy

Sr,PresalesFull Time

• Job Details:Communicating with Red Hat partners to support up-selling and cross-selling opportunities by conducting demos and POC to the customers. Presenting technical trainings and high-level presentations to partners and customers by demonstrating and advising the resellers about the right solutions. Monitored account performance, identified growth opportunities, and developed strategic account plans.

Tier 1 Technical support engineerFull Time

• Job Details:Monitoring the status of the servers , the trunk and the daily usage for the customer Creating login IDs for customers Creating Extension for customers Performing 1st level Trouble shooting and escalating the case to responsible team Extracting reports from CMS and Extracting Recorded calls from I-listen