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Abdelhamad Ashraf
Merchant Services & Banking Operations at Abu Dhabi Islamic Bank
EgyptWork Experience
Merchant Services & Banking Operations
Abu Dhabi Islamic Bank
May 2025 - Present -3 months
Egypt
- Job Details:Managing merchant accounts and supporting the deployment of banking services. Providing customer-centric support and enhancing merchant satisfaction.
National Bank of Egypt
Aug 2021 - Apr 2025 -3 yrs, 8 months
Egypt
- Job Details:Visited and followed up with merchants to ensure satisfaction with bank services.
National Bank of Egypt
Aug 2021 - Apr 2025 -3 yrs, 8 months
Egypt
- Job Details:Contracted with large-scale merchants and trained them on POS machine usage.
National Bank of Egypt
Aug 2021 - Apr 2025 -3 yrs, 8 months
Egypt
- Job Details:Marketed and activated the cash away service for merchants and end customers.
Education
Bachelor's Degree in Management Information Systems
Almadinuh AcademyJan 2019
Skills
- Merchant Relationship Management
- Point of Sale (POS) Systems
- PCI Compliance & Sales Support
- Banking Products & Services Knowledge
- Customer Service & Client Retention
- Contract Negotiation & Execution
- Cash Away Service Activation
- Strong Negotiation and Communication
- Time management and meeting deadlines
- Team Collaboration and Individual Accountability
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Languages
Arabic
FluentEnglish
Intermediate