Abd ElGalil Mohamed Hammad

Project Coordinator sFull Time

• Job Details:Fighters specializing Hospital (New Cairo) Project operation coordinator From January 2018 till now • Coordinate project management activities, resources, equipment and information • Break projects into doable actions and set timeframes • Liaise with the hospital to identify and define requirements, scope and objectives • Assign tasks to internal teams and assist with schedule management • Make sure that our client needs are met as projects evolve • Help prepare budgets • Analyze risks and opportunities • Oversee project procurement management • Monitor project progress and handle any issues that arise • Act as the point of contact and communicate project status to all participants • Work with the Project Manager to eliminate blockers. • Use tools to monitor working hours, plans and expenditures • Issue all appropriate legal paperwork (e.g. contracts and terms of agreement) • Create and maintain comprehensive project documentation, plans and reports • Ensure standards and requirements are met through conducting quality assurance tests

Operation ManagerFull Time

• Job Details:• assisting the GM with all the requested reports. • The focal point between Egypt and Italy. • Creating the System as this is a new brand and still in the startup stage. • Receiving and handling all kinds of customer’s and the follow process for feedback and after sale. • The contact person between Egypt and Italy for all requirements technical and administrative. • Supervision of the place Maintenance and cleanness. • Responsible for the support office (Admin, Office boys & runners), Customer Service Dept. & Installation and Delivery Dept. • Handling the shipping process from Italy to Cairo. • Responsible for all kind of reports and presentation. • Providing admin. Support to department staff. • Data entry into System. • Receiving and handling incoming and outgoing mail (letters, faxes, or e-mails). • Handling filling. • Drafting letters, faxes, e-mails, proposals, and spread sheets. • Giving the technical support for the Mitron Designing System. • Observing all show rooms maintenance and display. • Observing all purchasing procedures. • Observing admins and sales attendance , appearance and performance. • Report all activities to the General Manager.

Customer Service Manager Full Time

• Job Details:1. Managing the Customer service Department fully starting from the employees, system, online website and being the link between other departments. 2. Design incentives for people to change the way that they perform their jobs and Motivation by selling the benefits of the CRM to the users and top Management 3. Setting the process and performance framework for business transformation for a CRM implementation i.e. business and process analysis and then designing the CRM application so it meets the business requirements of the organization 4. Analysis of any problems, errors and what information will help them perform their jobs more effectively 5. Coordinate with the Marketing and Sales department to run campaigns through the call-center, website, social networking sites and e-marketing. 6. Managing the company's database and categorize, sorting it in preparation for full benefit use (Cross-selling) 7. Manage Full Marketing regarding his division according to the direct manager's guidelines. 8. Evaluating the employees monthly, coaching and sending monthly feedback to his manager and the HR manager for Appraisal.