Abdelfttah Fouad Mahmoud

it manager

• Job Details:Manage OS: Windows 10, Windows Server, Linux (Ubuntu). Networking: DNS, DHCP, VPN, Firewalls (Cisco/Sophos, Fortigate). Virtualization: VMware, Hyper-V, Nutanix. Cloud: AWS/Azure, SaaS management (Office 365, Google Workspace). Automation: PowerShell, Bash, Python. Security: Patch management, SIEM tools. Monitoring: Nagios, Zabbix, SolarWinds. Installing, configuring, and maintaining hardware, software, and network administration systems. Troubleshooting IT issues, resolving system outages, and providing technical support. Monitoring system performance and ensuring optimal uptime for all IT resources. Managing IT security protocols to protect systems from potential threats and vulnerabilities. Assisting with data backups, disaster recovery planning, and implementation. Managing inventory for IT equipment and recommending necessary upgrades or replacements. Documenting IT policies, procedures, and troubleshooting guides for internal use. Responding to client support queries. Providing support in person, over the phone, or via remote access. Diagnosing issues with computer software, peripherals, and hardware. Running software diagnostic tools and physically inspecting hardware systems. Talking to clients through basic problem-solving processes. Providing basic computer training. Installing and upgrading hardware and software systems. Writing training manuals. Following up with clients. Completing support tickets.

it support specialist