Abd elfattah Alshoqere

Lead IT System Administrator

• Job Details:Provided implementation, support and technical training for Directorate of Command and Control for their Emirates Land Force Tactical System, combined with different defense technologies and channels, integration with military units using different communication mechanisms. Created training material for over 30 topics following the right process for technical export compliance. Successfully led the IT team considered of 4 engineers to achieve their yearly KPI and provide the best customer expectations on both technical and functional levels. Improved system reliability by 30% through strategic infrastructure upgrades.

System Administrator

• Job Details:Managing over 20 different environments onsite and remotely working on different systems and environments, ensuring smooth operations by creating work schedules for more than 20 contractors. Analyzing system logs and identifying potential issues with computer systems. Diagnosing and resolving hardware, software, networking, and system issues when they arise.

Support Engineer/Quality & Control

• Job Details:Provided quality & control measures over current & expected future customers. Resolved and minimized the ticket queue from 6000 to less than 100 in less than 6 weeks.