Basic Info

Abdelfatah Abdelfatah

6 years

Giza Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical Support Engineer at Elaraby Hospital

Experience Details

Technical Support Engineer

IT/Software Development

Experienced (Non-Manager)

- Working on active directory (Create user, Assign users and computers to proper groups ).
- Administration Kaspersky server (Kaspersky Security Center 10)
- Administration print server
- Installing and configuring computer hardware, software, systems, networks, printers and scanners.
- Repairing equipment and replacing parts.
- Investigating, diagnosing and solving computer software and hardware faults.
- Assign users and computers to proper groups in Active Directory.
- Answer, comment and reply to open incidents in the help desk system.
- Give a training session for users about any new tools and Technology.
- Document all troubleshooting and case management actions via our incident management system.
- Install, Configure server of IP cams ('Samsung', 'Axxon Next' Products).
- Install, Configure server of Digital Signage (GeoVision).


Company Details

Elaraby Hospital

menoufia, Egypt

More than 1000 employees

Healthcare and Medical Services, Hospitality/Hotels

elarabyhospital.com

Jan 2014 to present (2 years 11 months)
Technical Support Engineer at Architectural Development & Maintenance Society

Experience Details

Technical Support Engineer

IT/Software Development

Experienced (Non-Manager)

- Installing and configuring computer hardware, networks, printers and scanners.
- Providing consolation to the managers as well as the staff on how to use their benefits programs.
- Provide desktop support and general configuration of software.
- Provide network support and general configuration.
- Ensure that all internal IT helpdesk requests are actioned.
- Monitoring and maintaining computer systems and networks.
- Setting up new users' accounts and profiles and dealing with password issues.
- Repairing equipment and replacing parts.
- Investigating, diagnosing and solving computer software and hardware faults


Company Details

Architectural Development & Maintenance Society

Giza, Egypt

11-50 employees

Architectural and Design Services, Real Estate/Property Management

N/A

Jan 2012 to Dec 2014 (2 years 11 months)
Technical Support at El Salam Hospital (Ashmoon)

Experience Details

Technical Support

IT/Software Development

Entry Level

Main responsibilities:
 Delivering services, support, and process information to end-users (Employees) in response to their inquiries, concerns, and requests.
 Installing and configuring computer hardware, software, systems, networks, printers and scanners.
 Following up and ensure all staff’s issues has been resolved appropriately & punctually.
 Installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.
 Delivering solutions to both technical and non-technical end users.
 repairing equipment and replacing parts


Company Details

El Salam Hospital (Ashmoon)

Menofia, Egypt

51-100 employees

Healthcare and Medical Services

N/A

Jun 2010 to Dec 2011 (1 year 6 months)

Achievements


1- IP Cam Project
2- Digital Signage Project


Education

Management Information Systems in Information Systems

Education Details

Management Information Systems

Information Systems

Higher Institute for Specific Studies, Egypt

C / Good / 65 - 75%

N/A

N/A

Higher Institute for Specific Studies
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Amin Elkholy high school

Egypt

2006

B / Very Good / 75 - 85%

N/A

Amin Elkholy high school
2006

Certifications

MCSA
Jan 2012

Certificate details

MCSA

Jan 2012

N/A

N/A

N/A

Self-study

N/A

Training and Courses

Training/Course Details

Advanced Programming & Database

Feb 2011

AGC Training Center

- Database Management System Programming - Advanced Programming & Programming language

CCNA at YAT
Jul 2012

Training/Course Details

CCNA

Jul 2012

YAT

N/A

Training/Course Details

CompTIA A+

Sep 2014

New Horizons

N/A

Training/Course Details

Database Management System Programming

Jan 2013

(AGC Training Center)

N/A

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

Advanced Programming & DatabaseArabicArchitectural And Design ServicesAxxon Next (video Management Software)CCNACommunicatorCompTIA A+Database Management System ProgrammingEnglishExchange 2013HP PrintersHard WorkerHardware And SoftwareHealthcare And Medical ServicesHospitalityHotelsITInformation SystemsMCSAMicrosoft WindowsNetworksOrganizerPHPProblem SolverProperty ManagementReal EstateSamsung (video Management Software)Software DevelopmentSupportiveTechnical SupportTechnical Support EngineerToshiba PrintersVMWareWindows Server 2012

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Axxon Next (video management software)

Axxon Next (video management software)

: Expert

: Extreme - I love it!

:

1-3 years

Samsung (video management software)

Samsung (video management software)

: Expert

: Extreme - I love it!

:

1-3 years

VMWare

VMWare

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

1-3 years

Toshiba Printers

Toshiba Printers

: Expert

: Extreme - I love it!

:

1-3 years

HP Printers

HP Printers

: Expert

: Extreme - I love it!

:

1-3 years

PHP

PHP

: Advanced

: Extreme - I love it!

:

1-3 years

Exchange 2013

Exchange 2013

: Advanced

: Extreme - I love it!

:

1-3 years

Windows Server 2012

Windows Server 2012

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Hardware and Software

Hardware and Software

: Expert

: Extreme - I love it!

:

3-5 years

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

3-5 years

Networks

Networks

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Communicator, Hard worker, Organizer, Problem Solver, Supportive

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