Basic Info

Abdelfatah Abdelfatah

6 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical Support Engineer at Elaraby Hospital

Experience Details

Technical Support Engineer

IT/Software Development

Experienced (Non-Manager)

- Active Directory.
- Monitoring and maintaining CCTV system server.
- Monitoring and maintaining Kaspersky server.
- Managing Printers and Print Servers.
- Monitoring and maintaining Digital Signage server.
- Installing and configuring computer hardware, software, systems, networks, printers and scanners.
- If there are any issues or changes required, such as forgotten (passwords, viruses or email issues).
- Repairing equipment and replacing parts.
- Checking computer equipment for electrical safety.
- Managing stocks of equipment, consumables and other supplies.
- Working continuously on a task until completion (or referral to third parties, if appropriate).
- Ensure that all internal IT helpdesk requests are actioned.
- Setting up new users' accounts and profiles and dealing with password issues;
- Investigating, diagnosing and solving computer software and hardware faults.
- Assign users and computers to proper groups in Active Directory.
- Answer, comment and reply to open incidents in the help desk system.
- Give a training session for new employees.
- Document all troubleshooting and case management actions via our incident management system.
- Resolving the issues over the telephone or remote application.


Company Details

Elaraby Hospital

Monufya, Egypt

More than 1000 employees

Healthcare and Medical Services, Hospitality/Hotels

elarabyhospital.com

Jan 2014 to present (3 years 8 months)
Technical Support Engineer at Architectural Development & Maintenance Society

Experience Details

Technical Support Engineer

IT/Software Development

Experienced (Non-Manager)

- Installing and configuring computer hardware, networks, printers and scanners.
- Providing consolation to the managers as well as the staff on how to use their benefits programs.
- Provide desktop support and general configuration of software.
- Provide network support and general configuration.
- Ensure that all internal IT helpdesk requests are actioned.
- Monitoring and maintaining computer systems and networks.
- Setting up new users' accounts and profiles and dealing with password issues.
- Repairing equipment and replacing parts.
- Investigating, diagnosing and solving computer software and hardware faults


Company Details

Architectural Development & Maintenance Society

Giza, Egypt

11-50 employees

Architectural and Design Services, Real Estate/Property Management

N/A

Jan 2012 to Dec 2013 (1 year 11 months)
Technical Support at El Salam Hospital (Ashmoon)

Experience Details

Technical Support

IT/Software Development

Entry Level

Main responsibilities:
 Delivering services, support, and process information to end-users (Employees) in response to their inquiries, concerns, and requests.
 Installing and configuring computer hardware, software, systems, networks, printers and scanners.
 Following up and ensure all staff’s issues has been resolved appropriately & punctually.
 Installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.
 Delivering solutions to both technical and non-technical end users.
 repairing equipment and replacing parts


Company Details

El Salam Hospital (Ashmoon)

Monufya, Egypt

51-100 employees

Healthcare and Medical Services

N/A

Jul 2010 to Dec 2011 (1 year 5 months)

Achievements


1- IP Cam Project
2- Digital Signage Project
3- Kaspersky Security Center 10


Education

Management Information Systems in Information Systems

Education Details

Management Information Systems

Information Systems

Higher Institute for Specific Studies, Egypt

C / Good / 65 - 75%

N/A

N/A

Higher Institute for Specific Studies
2006 - 2010
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Amin Elkholy high school

Egypt

2006

B / Very Good / 75 - 85%

N/A

Amin Elkholy high school
2006

Certifications

MCSA
Jan 2012

Certificate details

MCSA

Jan 2012

N/A

N/A

N/A

Self-study

N/A

Training and Courses

Training/Course Details

Advanced Programming & Database

Feb 2011

AGC Training Center

- Database Management System Programming - Advanced Programming & Programming language

CCNA at YAT
Jul 2012

Training/Course Details

CCNA

Jul 2012

YAT

N/A

Training/Course Details

CompTIA A+

Sep 2014

New Horizons

N/A

Training/Course Details

Database Management System Programming

Jan 2013

(AGC Training Center)

N/A

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

Advanced Programming & DatabaseArabicArchitectural And Design ServicesAxxon Next (video Management Software)CCNACCTV SystemsCommunicatorCompTIA A+Database Management System ProgrammingEnglishExchange 2013HP PrintersHard WorkerHardware And SoftwareHealthcare And Medical ServicesHospitalityHotelsITInformation SystemsKaspersky Security Center 10MCSAMicrosoft WindowsNetworksOrganizerPHPProblem SolverProperty ManagementReal EstateSamsung (video Management Software)Software DevelopmentSupportiveTechnical SupportTechnical Support EngineerTechnologiesToshiba PrintersVB.NetVMWareWindows Server 2012

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Kaspersky Security Center 10

Kaspersky Security Center 10

: Expert

: Extreme - I love it!

:

1-3 years

Axxon Next (video management software)

Axxon Next (video management software)

: Expert

: Extreme - I love it!

:

1-3 years

Samsung (video management software)

Samsung (video management software)

: Expert

: Extreme - I love it!

:

1-3 years

VMWare

VMWare

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

1-3 years

Toshiba Printers

Toshiba Printers

: Expert

: Extreme - I love it!

:

1-3 years

HP Printers

HP Printers

: Expert

: Extreme - I love it!

:

1-3 years

PHP

PHP

: Advanced

: Extreme - I love it!

:

1-3 years

Exchange 2013

Exchange 2013

: Advanced

: Extreme - I love it!

:

1-3 years

Windows Server 2012

Windows Server 2012

: Advanced

: Extreme - I love it!

:

1-3 years

VB.Net

VB.Net

: Intermediate

: High

:

1-3 years

Fields of Expertise

CCTV Systems

CCTV Systems

: Expert

: Extreme - I love it!

:

1-3 years

Hardware and Software

Hardware and Software

: Expert

: Extreme - I love it!

:

3-5 years

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

3-5 years

Networks

Networks

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Communicator, Hard worker, Organizer, Problem Solver, Supportive

Online Presence

https://www.linkedin.com/in/abdelfatahyousifhttp://www.facebook.com/abdelfattah.yousif

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