AbdAlRahman Mohamed

PMO Manager

• Job Details:Hired as inaugural PMO manager for a functional-structure group of two legacy hospital networks (4 hospitals & multiple polyclinics), reporting directly to the group CEO. Created and scaled the PMO: designed governance frameworks, standardized project management methodologies, and trained EXCOM stakeholders and directors on agile/PMI practices. Developed all PMO templates and documentation standards; enforced consistent use across 20+ simultaneous projects. Governed portfolios ranging from full-board-managed digital transformations (EMR implementation and group-wide operations unification) to civil works (hospital facelifts, new clinic launches), CRM sourcing & integration, and datacenter & ERP system rollouts. Led group-level risk assessment in partnership with external audit consultants; initiated and oversaw internal medical audit process and team. Conceptualized and deployed real-time revenue & operations dashboards; authored SOPs for revenue generation functions and ESG reporting. Designed and executed change management plans for digitalization and process improvement across multiple business units. Acted as executive secretary to the group CEO: synthesized board meeting and governance committees' minutes into actionable plans, allocated tasks to portfolios, and tracked closure with external and internal stakeholders.

Implementation & Customer Success Lead

• Job Details:First regional hire: tailored global implementation & customer success playbooks to MENA market, covering mid-market to enterprise and government SaaS deals. Received deals from account executives; led kickoff workshops to align product scope, profitability, ROI targets, and stakeholder responsibilities. Managed end-to-end rollouts: API-driven integrations with partner systems, data migrations, user training, and go-live support until KPIs met adoption targets. Partnered with marketing and partners teams to plan and execute co-hosted events, handling material design, venue selection, and on-site logistics. Implemented Salesforce and other data visualization tools-based reporting for utilization, ROI tracking, and churn-reengagement campaigns; increased customer retention and upsell revenue. Developed regional KPIs and performance dashboards; delivered quarterly business reviews to C-suite stakeholders. Collaborated cross-functionally with sales, product, and support to refine go-to-market plans and post-launch support processes. Created risk management plans for major partnerships; coordinated mitigation strategies with product, legal, and IT teams. Trained and mentored junior CSMs across EMEA on best practices; contributed to global initiatives by localizing templates and training materials.

Senior Business Development Specialist

• Job Details:Owned initial sales cycle for MEA mid-market, enterprise, and government accounts —from prospecting and cold outreach to pain points and service's needs, product allocation and CRM documentation to hand off to the account executives. Developed and executed targeted outreach campaigns (email, LinkedIn, events), increasing the response rate and expanding pipeline. Served as product SME during pilot implementations: conducted on-site and virtual demos, facilitated user-acceptance workshops, and ensured on-time go-live. Built dynamic CRM dashboards to track funnel health, identify drop-off points, and deliver weekly insights to regional leadership —improving the conversion rates. Collaborated with marketing to co-create localized sell-sheets, case studies, and ROI calculators tailored to verticals (logistics, FMCG, government), boosting proposal acceptance rate. Partnered with product and engineering to relay customer feedback, and prioritize feature requests. Mentored two junior BDRs: conducted deal reviews, shared best practices, and ran skills workshops. Managed renewal and churn-reengagement campaigns for multiple accounts; reactivated through tailored promotions and executive outreach.