Abdallah Ahmed Mohamed

Network Security EngineerFull Time

• Job Details:Network & Security Engineer  Network Design & Administration; Designing and Administration of network “hardware/software” to ensure full time data availability.  Assisting Doing the RFPs, BOQs Documents, IP plan documents, Logical designs, physical designs.  Customer facing activities, listing customers’ needs, defining business flow  Designing the Low level designing documents, handover sessions.  Network support for all Telepin Customers “Top-up/MFS systems”, our major customers including “SingTel Singapore, TIGO Group “Tanzania, Rwanda, DRC, CAF”, Atlantic Telecom, Digi Malaysia.  Administration of Cisco ASA Firewalls, Juniper Net Screen Firewalls, Juniper SRX, Check-Point Firewalls, Palo-Alto Firewalls.  Administration of Bluecoat Proxy SG.  Administration of Net-scaler MPX, VPX Load balancers, Kemp Load balancers, Cisco ACE Load balancer.  Good knowledge of F5 Big-IP, but no hands on experience.  Hardware onsite installation / support for multi-vendor hardware equipment “CISCO, Juniper, Citrix, Bluecoat, Avocent.  Onsite hardware implementations including integrations with Datacenters Backbone “MPLS Networks, hardware replacement.

Datacom engineerFull Time

• Job Details: Managing and monitoring Datacom Nodes “Core IOS XR Routers, MPLS NETWORK, Cisco ASA, juniper Firewall “.  Monitoring Vodafone Mega links with Telecom Egypt.  Managing and Monitoring Huawei OSN Nodes.  Monitoring Vodafone seabone International Links.  Managing and approving network access for Vodafone Network support teams.  Managing Ericsson RSG Servers.  Act as first line of support for all field engineers working in Vodafone Network.  Monitoring Vodafone transmission network to report the defected sites alarms to the proper teams.  Managing and working on Ericsson BEP & TN nodes.  Managing and working on Huawei RTN nodes.

Internet Call Center REP.Full Time

• Job Details: Act as a first line of support to all VF Egypt internet users’ inquiries (technical / billing).  Provides relevant and accurate information (Services, Products & Policies)  Follow up with second line of support to make sure that all escalated problems will be solved in the appropriate time  Provide customer with appropriate options/right suggestion.  Respond and solve all Vodafone Egypt internet customer inquiries regarding all internet Service and provide an end-to-end ownership to these inquiries till closure.  Coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s internet Service and relative hardware.  Take the ownership of escalated service requests through problem resolution for the benefit of Vodafone’s internet customers.  Ensure elimination of wrong transactions that leads to financial negative impact.  Own all customer inquiries regarding internet till closure and post resolution call to ensure customer satisfaction and close case.  Handle escalated calls from either the call center or directly from the customers to an outcome of maximum customer satisfaction.  Conduct outbound calls to customer problems received from call center / corporate agents to ensure solving the customer problem according to the Service Level Agreements.