Abdallah Ahmed Ibrahim

ECCO Outsourcing

• System AdministratorFull Time

  Jun 2016 - Mar 2017 -9 months

  Egypt , Cairo

  • Job Details:• Maintain, monitor and troubleshoot district physical and virtual server infrastructure. • Maintain, monitor and troubleshoot district Windows server environment. • Maintain monitor and troubleshoot district network based services: File and Print services, Email, Active Directory, DHCP/DNS/WDS. • Maintain, monitor, and troubleshoot district messaging and meeting systems. • Configure, maintain, monitor, and troubleshoot district document imaging solution. • Configure, maintain, monitor, and troubleshoot windows software deployments. • Monitor and troubleshoot district door and security access system. • Installing Kaspersky Endpoint Security and configuring it on Computers and troubleshooting.
• Service Desk SpecialistFull Time

  Apr 2015 - Jun 2016 -1 yr, 2 months

  Egypt , Cairo

  • Job Details:• Provide helpdesk support and resolve problems to the Vodafone’s international advisors and ECCO Staff. • Monitor and respond quickly and effectively to requests received through the IT helpdesk. • Monitor Service Desk tool for tickets assigned to the queue and process first-in first-out based on priority. • Ensuring all faults are progressed & cleared within SLA – escalating to other internal and external teams as appropriate. • Modify configurations, utilities, software default settings, etc. for the local workstation. • Utilize and maintain the helpdesk tracking software. • Document internal procedures. • Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc. • Assist with onboarding of new users. • Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment. • Install, test and configure new workstations, peripheral equipment and software. • Maintain inventory of all equipment, software and software licenses. • Report issues to the Service Desk for escalation. • Manage PC setup and deployment for new employees using standard hardware, images and software.