Abdallah momen

IT Support Specialist

• Job Details:Provided technical support for network issues, hardware troubleshooting, and system configurations, including printers, Windows OS, and Microsoft Outlook. Diagnosed and resolved connectivity problems between devices, printers, and internal systems. Delivered support for Tally ERP system, ensuring seamless functionality and issue resolution. Managed and configured routers and access points to maintain stable and secure network environments. Provided technical assistance for specialized software installations and maintenance, including embroidery machines, printing systems, and AutoCAD applications. Offered support for Garment Tracker and Alyaseer payroll system, ensuring smooth operations and user satisfaction. Conducted training and troubleshooting for newly implemented software and systems. Monitored IT systems and implemented updates, security patches, and backups to ensure data integrity and system reliability. Collaborated with cross-functional teams to optimize IT workflows and support business objectives. Documented issues and solutions, creating a knowledge base for efficient problem resolution.

IT Help Desk

• Job Details:Install and configure computer systems. Diagnose hardware and software failures. Solve applications problems, either over the phone or in person. Installing security cameras and IT devices.