Abdalla fouad abdel khaliq
IT Engineer at Etoile Pastry
Qalubia, EgyptWork Experience
Account Advisor Etisalat UAEFull Time
RA'A Contact Center
Sep 2014 - Jul 2015 -10 months
Egypt , Cairo
- Job Details:Supporting UAE Customers with their home services which include internet, landline and IPTV. Answer all Sales, Billing inquires and Technical issues that the customers facing with their services and tries to solve it with the Available resources, but in case the problem didn’t solve the case should passes to the higher team which investigate in this problem.
VSAT Technical Support EngineerFull Time
DCS Telecom SAE
Sep 2013 - Sep 2014 -1 yr
Egypt , Cairo
- Job Details:Supporting Libyan customers with their satellite Terminals. Answer all Technical inquires that the customers have regarding this terminals with accurate information and the right solutions. Perform standardized activities and tasks efficiently and effectively to Determines the exact issue and solve it with the NMS Clients to ensure customer delight and satisfaction. Perform other duties as assigned by management.
Education
BSc in communication engineering
El Shorouk Academy (SHA)Jan 2008 - Jan 2013 - 5 yr
High School - Thanaweya Amma
Sheben el kanater el thanwya baneenJan 2008
Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
MCSA 2012
HeroTech·2015CCNA
Ahmed Nabil center·2013GVF 501
self study·2013mobile package
3 hands·2012