Abdalla Mohamed Adam

Customer Service shift leader Shift leader at Al Ahli Bank of Kuwait ( ABK Egypt )

Stanley, Alexandria, Egypt

Mar 2021 - Present -4 yrs, 5 months

Egypt , Giza

Job Details:• Provided telephone customer related services. • Managed and collected information and resolved customer’s concerns. • Made a target for speed and quality sales. • Handled the complicated customer inquires patiently. • Provided excellent customer service. • Attended trainings and seminars to improve one’s capability.

Alahli bank of kuwait egypt

Dec 2017 - Feb 2021 -3 yrs, 2 months

Egypt , Cairo

Job Details:• Provided telephone customer related services. • Managed and collected information and resolved customer’s concerns. • Made a target for speed and quality sales. • Handled the complicated customer inquires patiently. • Provided excellent customer service. • Attended trainings and seminars to improve one’s capability.

AIESEC

Feb 2015 - May 2015 -3 months

India

Job Details:• Internship, AIESEC, Desh Bhagat University, India, Feb 2015 to March 2015 HIV/AIDS Project, Learning English project. , Education Project. (HIV/AIDS project ) :Teaching people and students about HIV/AIDS and how to spread awareness among people about HIV and did seminar about HIV/AIDS (Learning English project ) :Teaching English language and did seminar about English language And how to live under the current situation in India Education Project : Teaching people about Education in Villages and Schools in India

Excellence Education skills development center LLC

Feb 2013 - Jul 2017 -4 yrs, 5 months

United Arab Emirates , Abu Dhabi

Job Details:Educational Coach(Supervisor ), Excellence Education skills development center LLC , Abu Dhabi ,United Arab Emirates, Feb 2014 to current • Educational Coach, Trainer the following programs ,in both Arabic & English Languages (focus on raising student's achievement and personal development through the building and developing specific basic skills :focus strategizing , attention endurance cognitive ,logical thinking ,abstract math critical thinking , creative learning ,memory ,and concentration ) • Trainer the following programs ,in both Arabic & English Languages (Excellence tests –Excellence Handbook –Excellence smart TV programs –Excellence online tests – New Technology programs Excellence educational CDs -Teaching :Languages – Pronunciation )

Bachelor of Business Administration in Business Administartion
Arab Academy for Science, Technology and Maritime Transport (AAST)
Jan 2004 - Jan 2008 - 4 yr
High School - Thanaweya Amma
Mostafa kamel military
Jan 2004

leader at Future Generation Foundation
Volunteering
Sep 2009 - Jan 2011 -1 yr, 4 months