Abbas Noor

Network and IT Support Engineer

• Job Details:Secured network infrastructure by configuring and maintaining routers, switches, and firewall for large-scale warehouse operations. Provided technical support, responded to work requirements and requests, analyzed and solved reported issues. Provided comprehensive onsite support for workstations, printers and network devices minimizing downtime. Collaborated with IT vendors and IT team to implement scalable network and improve system reliability. Diagnosed and resolved a high volume of IT issues via Atlassian Jira ticketing system to maintain 98% of SLA resolution rate. Played a key role in the design and implementation of a new IT network infrastructure.

Network and IT Support Engineer

• Job Details:Deployed and maintained antivirus/anti-malware tools on client sites to protect end user devices and server. Windows server support, created and managed user accounts and group policy. Managed Google Workspace (G-Suite) accounts and security policies. Installed and upgraded operating systems and enterprise application software. Maintained accurate IT asset inventory reducing equipment loss. Implemented and monitored robust wireless networks to ensure seamless connectivity for all users. Collaborated with other departments and provided improved IT solutions. Installation and configuration of router, firewall and switches (VLANs, DHCP and DNS). IT desktop support for both on-site and remote users.

Network/System Engineer

• Job Details:Delivered technical and IT desktop support to multiple clients, resolving network technical issues and maintaining wireless connectivity. Installed and configured Windows Server Active Directory and domain services to ensure reliable operations. Hands-on experience on configuring routers, switches and VPNs for business connectivity. Installed, upgraded and maintained computer hardware, software, networks and printers. Monitored and maintained computer systems and networks proactively identifying and resolving issues. Installed and upgraded operating system and computer software across client environment. Configured and deployed CCTV systems and access points for client sites. Successfully completed fiber optic cable testing reporting and documentation for the Dubai Road and Transport Authority, Dubai (RTA).