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Abanoub Mounir Waheeb

International Account Advisor

Faisal, Giza, Egypt

Work Experience

  • International Account AdvisorFull Time

    Vodafone

    Jan 2017 - Apr 2017 -3 months

    Egypt , Cairo

    • Job Details:-Customer Engagement and Interaction. -Resolving customer needs and issues. -Ensure customer level agreements are met. -Promoting Vodafone services to achieve customer satisfaction.
  • TraineeInternship

    Arab African International Bank

    Jul 2016 - Aug 2016 -1 month

    Egypt , Giza

    • Job Details:-Dealing with different types of customers. -Learning more about the banking field, operations and its departments. -Helping customer A.A.I.B customers with their daily transactions. -Providing A.A.I.B customers with the best way to manage their accounts.
  • Customer Service AgentFull Time

    Wasla Outsourcing

    Feb 2015 - Mar 2015 -1 month

    Egypt , Cairo

    • Job Details:-Working for Vodafone Egypt on 888 account. -Providing accurate information to our customers about the company current and new offers. -Rectifying our customers problems and following up with them to ensure that problem has been resolved and to ensure our customers satisfaction.
  • TraineeInternship

    Telecom Egypt

    Nov 2014 - Dec 2014 -1 month

    Egypt , Giza

    • Job Details:-Trainee at (EL-Daleel 140) -Providing our customers accurate information regarding their quires. -Ensuring our customer satisfaction.
  • Education

    • Bachelor's Degree in Business Administration

      Cairo University (CU)

      Jan 2013 - Jan 2017 - 4 yr

    • High School - Thanaweya Amma

      Ahmed Lotfy El-Sayed

      Jan 2012 

    Activities

    • Head of Fundraising Committee at Eng Break

      Student Activity

      Aug 2016 - May 2017 -9 months

    • Catering Member at Eng Break

      Student Activity

      Aug 2015 - Apr 2016 -8 months

    • Project Manager ( Events ) at Be Positive

      Student Activity

      Oct 2015 - Mar 2016 -5 months

    • Human Resources Member at Mecha-Club

      Student Activity

      Jul 2015 - Feb 2016 -7 months

    Skills

    • Hard Skills
    • Microsoft Office
    • Fund Raising
    • Human Resources

    Languages

    • Arabic

      Fluent
    • English

      Fluent

    Training & Certifications

    • Career Development & Soft Skills

      Goal Oriented Learners ( G.O.L Team )·2015
    • English

      Berlitz Training Center·2015
    • Human Resources Management

      Goal Oriented Learners ( G.O.L Team )·2015
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