AS
Abanoub Sorial
Traffic Officer at ASE
Cairo, EgyptWork Experience
ASE
Jan 2024 - Present -1 yr, 5 months
Egypt
- Job Details:Coordinated passenger movement, ensuring smooth check-in, boarding, and flight operations. Assisted passengers with inquiries, complaints, and special requests to maintain high levels of satisfaction. Collaborated with ground staff to ensure timely and efficient operations.
MetLife
Aug 2023 - Jan 2024 -5 months
Egypt
- Job Details:Provided personalized financial advice on life insurance, retirement planning, and investment products. Analyzed client financial goals to offer suitable financial and insurance solutions. Educated clients on financial products, enhancing their financial literacy and confidence.
Xceed
Jan 2019 - Dec 2022 -3 yrs, 11 months
Egypt
- Job Details:Delivered outstanding customer support by handling inquiries, technical issues, and service requests. Resolved customer complaints effectively, achieving a high rate of first-contact resolutions. Documented customer interactions and provided feedback to improve service quality.
Education
Bachelor's Degree in Management Sciences
Sadat Academy for Management Sciences (SAMS)Jan 2019 - Jan 2023 - 4 yr
Skills
- Customer Service
- Financial Consulting
- Problem Solving
- Time Management
- Aviation Operations
- Task Scheduling
- Teamwork
- organization
- collaboration
- Working under pressure
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Languages
Arabic
FluentEnglish
Intermediate