Abanoub Tawfek Sourial

Personal Loan Specialist (Help Desk Team)Full Time

• Job Details: Duties: • Support department’s colleagues contacting the concerned departments to solve any pending loans requests “Ex: Legal, Credit Risk, Branches and Central Areas” • Receive files that need to be returned from colleagues to different branches, verify the return reason and enter them in the returned files database. • Answer branches’ inquiries, complaints and requests supporting in any needed action for top urgent cases. • Receive daily faults list from auditing team including any faults found during the auditing process for the previous business day’s processed loans requests, and contact branches to resend any missing documents, also perform any needed amendments on loans accounts according to the daily faults list. • Participate in extracting department’s needed monthly reports “Ex: Faults Report, Loans’ Requests and Values Report, Returned Files Report, etc” • Handle the department’s mailbox, and participate in answering any inquires, requests and complaints from different departments and branches. Professional Courses & Workshops: - Operational Risk Management workshop, 2015

Enterprise Key Account Managers Support (Champions Team)Full Time

• Job Details:Duties: -------------- • Handling a portfolio of key holding corporations and embassies, and being in charge of handling their inquiries, requests, and complaints • Supporting account managers to obtain the maximum customer satisfaction which affect their job duties positively for achieving the sales targets of voice and data solutions, increasing the company market share of the holding groups market overall • Supporting account managers by taking charge of following up critical issues or cases closely to make sure they are being done successfully and customer is fully satisfied • Taking charge of handling the portfolio of any out of office account manager reporting any out of scope pending cases to them and making sure they are being done successfully as soon as possible • Taking charge of handling in office documents, revising the paper work for requests to make sure it’s complete before handing them to the back office (ex: ceding documents, delegation forms, phone and e-mail provisioning forms, …. etc) • Making long term business relationship with the handled portfolio of customers to assure their loyalty to the company brand. • Taking charge of handling the approval needed requests from other departments (ex: Marketing, Credit, … etc) and following it up closely • Keeping the handled portfolio of customers always updated with the recent offers and promotions using running campaigns regularly by E-Mail, SMS, or even over the phone • Prepare any requested voice dials, data dials and machine to machine data solutions, or even golden dials to be shipped by FedEx to customer’s office and taking charge of handling their paper work of contracts • Preparing required devices to be shipped to authorized CPs as per their request, or to be handed to walking delegated customers (Free items’ requests with commitments, Free devices with marketing promotions), handling their paper work of sales invoice, purchasing orders, and commitment forms • Being in charge of following up on portfolio customers requests, complaints sent by mail to business 250, to make sure that they are being done successfully within the service level • Receiving e-mails from account managers with any sales activity that needs to be followed with any other department (ex: business 250, credit, activation, back office, save team, marketing, etc …….) • Checking up daily for any rejected contract or document and work on solving the rejection reason

TraineeInternship

• Job Details:Trained for one month in loans section