Abanda Enih

Hotel Reservation Agent

• Job Details:Answered all incoming phone calls, took and made reservations from different travel agencies. Collected pre-payment, processed credit cards sales as well as ongoing proactive sales support. Input faxes of reservations and send out confirmation to eastbound and westbound agencies. Routed captains, escorts, and drivers manifest. Dispatched drivers from their pick-ups and returns of guests to major hotels. Maintained knowledge of the property, special events on and near, responded to guest’s requests, complaints or inquiries courteously and promptly. Entered changing reservation information into the computer system. Posted charges to guest accounts and processed payment of accounts. Ensured a maximum level of service and satisfaction is achieved and maintained and utilized the hotel reservation system to confirm comp availability through interface with the player tracking system. Observed credit limitations on check-cashing privileges, and ensured that all checks accepted for payment of account are correct. Prepared shift cash report, balancing payments and disbursements with computer total, preparing the drop envelope for shift end, and balancing accounts. Provided excellent customer service to coordinate all necessary hotel accommodations required of conflict resolutions and instituted policies. Processed customer inquiries to ensure complete guest satisfaction by handling requests in a courteous, timely, professional and efficient manner.

Hotel Receptionist Agent

• Job Details:Front desk operations including greeting and welcoming guests on arrival, provide directions to hotel, answer phone and screen and direct calls to guests and staff accordingly. Book reservations and check in guests, provide room key and provided room location. Assisted guests with storage of valuables and provided key to the safe. When checking out calculated final itemized bill, checked out guest and provided receipt. Monitored visitor access and maintained security awareness, tidy and maintain reception area. Arranged guest transport to and from airport, provided wakeup calls on request. Resolved any and all guest complaints and ensured guests needs and expectations were met.