Basic Info

Mohamed Hassan

12 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

IT Manager at EgyptAnode

Experience Details

IT Manager

IT/Software Development

Manager

-Manage overall IT Department needs.
-Guide people in company to apply their business cycle on ERP system.
-Maintain and support simatic step 7 & Wincc.
-Defining, updating and developing IT strategy.
-Ensure availability of servers to support operational needs.
-Ensure performance of network.
-Ensure performance of VPN connections.
-Assist in unit testing to verify the system functions satisfy business requirements.
-Evaluate software vendors and solutions.
-Developed excellent troubleshooting abilities, working with 3rd parties to minimize downtime.
-Extensive budgeting, Planning and forecasting experience.


Company Details

EgyptAnode

Cairo, Egypt

101-500 employees

Manufacturing

http://www.egyptanode.com/

Jun 2015 to present (1 year 6 months)
IT Consultant (Part time) at Dentix Egypt

Experience Details

IT Consultant (Part time)

IT/Software Development

Manager

- Provide support to Company product ( 3Shape dental scanners - DC1 milling machine - Orisdent dental center management system)
- Provide input into the pre-sales process and act as a lead on support and service issues, strategy and approach.
- Manage a support team to provide first class support to company Customers.
- Set clear objectives, evaluate progress and instill a high performance culture with focus on team work, service excellence and ownership for resolving customer issues.
- Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate.
- Manage the team and individual performance, technical and skills development.
- Cascade business objectives and targets to the team.
- Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges.


Company Details

Dentix Egypt

Cairo, Egypt

11-50 employees

Medical Devices and Supplies

http://www.dentixeg.com/

Jun 2016 to present (6 months)
Technical Support Manager at El Seify IT

Experience Details

Technical Support Manager

IT/Software Development

Manager

- Provide input into the pre-sales process and act as a lead on support and service issues, strategy and approach.
- Manage a support team to provide first class support to company Customers.
- Set clear objectives, evaluate progress and instill a high performance culture with focus on team work, service excellence and ownership for resolving customer issues.
- Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate.
- Manage the team and individual performance, technical and skills development.
- Cascade business objectives and targets to the team.
- Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges.


Company Details

El Seify IT

Cairo, Egypt

11-50 employees

Information Technology Services

N/A

Jan 2014 to May 2015 (1 year 3 months)
IT Manager at FO Tours -Turtess Travel (Egypt)

Experience Details

IT Manager

IT/Software Development, Installation/Maintenance/Repair, Operations/Management

Manager

- Develops and manages the technical IT strategy and related activities and makes improvement for IT infrastructure.
- Provide IT infrastructure services Including desktop applications, local and wide area connections, Finger Print System, IT Security, Camera System.
- Maintain & support Protour travel agency ERP system.
- Manages and administers Branches servers and workstations.
- Plans and implements all aspects of the IT security to regulate access to computer data files and prevent unauthorized modifications.
-Ensure availability of servers to support operational needs.
-Ensure performance of network and Cisco Phones.
-Assist in unit testing to verify the system functions satisfy business requirements.
-Evaluate software vendors and solutions.
-Developed excellent troubleshooting abilities, working with 3rd parties to minimize downtime.
-Extensive budgeting, Planning and forecasting experience.


Company Details

FO Tours -Turtess Travel (Egypt) (multinational)

Cairo, Egypt

101-500 employees

Travel and Tourism

http://www.turtess.com/

Sep 2011 to Apr 2013 (1 year 7 months)
IT Manager at Cairo City Co. (Maadi Hotel – Cairotel Hotel – Maadi Travel)

Experience Details

IT Manager

IT/Software Development, Operations/Management, Installation/Maintenance/Repair

Manager

- Develops and manages the technical IT strategy and related activities and makes improvement for IT infrastructure.
- Provide IT infrastructure services Including desktop applications, local and wide area connections, Finger Print System, IT Security, Camera System.
- Maintain & Support Concerto Hotel management software.
- Manages and administers servers and workstations.
- Plans and implements all aspects of the IT security to regulate access to computer data files and prevent unauthorized modifications.
-Ensure availability of servers to support operational needs.
-Ensure performance of network and Cisco Phones.
-Assist in unit testing to verify the system functions satisfy business requirements.
-Evaluate software vendors and solutions.
-Developed excellent troubleshooting abilities, working with 3rd parties to minimize downtime.
-Extensive budgeting, Planning and forecasting experience.


Company Details

Cairo City Co. (Maadi Hotel – Cairotel Hotel – Maadi Travel)

Cairo, Egypt

101-500 employees

Hospitality/Hotels

http://www.maadihotel.com/

Nov 2004 to Sep 2011 (6 years 10 months)
IT Consultant (Part time) at MSD Project (USAID)

Experience Details

IT Consultant (Part time)

IT/Software Development, Installation/Maintenance/Repair

Experienced (Non-Manager)

- Seeks ways to apply technology to business processes.
Researches and provides information on technical trends.
-Consults with program/project management to develop appropriate technical solutions.
-Advise on options, risks, costs vs. benefits, impact on other business processes and system priorities.
-Implement and maintain Company network infrastructure.


Company Details

MSD Project (USAID) (multinational)

Cairo, Egypt

51-100 employees

Legal Services

N/A

Feb 2006 to Jan 2007 (11 months)
IT Consultant (Part time) at Biopharm For Medical Research

Experience Details

IT Consultant (Part time)

IT/Software Development, Installation/Maintenance/Repair

Experienced (Non-Manager)

-Seeks ways to apply technology to business processes.
-Researches and provides information on technical trends.
-Consults with program/project management to develop appropriate technical solutions.
-Advise on options, risks, costs vs. benefits, impact on other business processes and system priorities.
-On call support and troubleshooting for the company network.


Company Details

Biopharm For Medical Research

Cairo, Egypt

N/A

Media Production

http://www.biopharmgroup.com/

May 2005 to Apr 2006 (11 months)
IT Help desk at PC Access Computer Store

Experience Details

IT Help desk

IT/Software Development

Entry Level

- respond to requests for technical assistance in person, via phone, electronically.
-Diagnose and resolve technical hardware and software issues.
-Advise user on appropriate action.
-Redirect problems to appropriate resource.
-Identify and escalate situations requiring urgent attention.
-Track and route problems and requests and document resolutions.
-Stay current with system information, changes and updates.


Company Details

PC Access Computer Store

Cairo, Egypt

11-50 employees

Information Technology Services

N/A

Jun 2000 to Jun 2004 (4 years)

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

BSc. in Accounting, Egypt

C / Good / 65 - 75%

N/A

N/A

BSc. in Accounting
1998 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Elnahda Exp. Language School

Egypt

1997

B / Very Good / 75 - 85%

N/A

Elnahda Exp. Language School
1997

Certifications

CCNA
Dec 2009

Certificate details

CCNA

Dec 2009

944 out of 1000

N/A

N/A

N/A

MCSA 2012
Dec 2014

Certificate details

MCSA 2012

Dec 2014

N/A

N/A

N/A

Microsfot

N/A

CCNSP
Jan 2015

Certificate details

CCNSP

Jan 2015

N/A

N/A

N/A

Cyberoam

N/A

Training and Courses

Training/Course Details

CCNP

Nov 2010

IT Academy

N/A

Training/Course Details

MCITP

Feb 2010

IT Academy

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingActive DirectoryArabicCCNACCNPCCNSPCisco Call ManagerCisco IOSCommunicatorCyberoam UTMDivingEnglishFO Tours -Turtess Travel (Egypt)Handles StressHard WorkerHospitalityHotelsITIT Consultant (Part Time)IT Help DeskIT ManagerInformation Technology ServicesInstallationLegal ServicesMCITPMCSA 2012MSD Project (USAID)MaintenanceManagementManufacturingMedia ProductionMedical Devices And SuppliesMicrosoft ISAMicrosoft Office 2013MusicNetworkingNetworksProblem SolverRepairSever AdministrationSoftware DevelopmentSportsTeam PlayerTechnical Support ManagerTravelTravel And TourismVMWareVPNWindows Server 2003Windows Server 2008Windows Server 2012

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Cyberoam UTM

Cyberoam UTM

: Advanced

: High

:

1-3 years

Networking

Networking

: Advanced

: High

:

More than 7 years

Windows Server 2008

Windows Server 2008

: Advanced

: High

:

3-5 years

Windows Server 2003

Windows Server 2003

: Advanced

: High

:

More than 7 years

Cisco IOS

Cisco IOS

: Advanced

: High

:

1-3 years

Microsoft ISA

Microsoft ISA

: Advanced

: High

:

5-7 years

VPN

VPN

: Advanced

: High

:

1-3 years

CCNA

CCNA

: Advanced

: High

:

3-5 years

Windows Server 2012

Windows Server 2012

: Advanced

: High

:

1-3 years

Microsoft Office 2013

Microsoft Office 2013

: Advanced

: High

:

1-3 years

Active Directory

Active Directory

: Intermediate

: High

:

3-5 years

Cisco Call Manager

Cisco Call Manager

: Intermediate

: High

:

1-3 years

VMWare

VMWare

: Intermediate

: High

:

3-5 years

Fields of Expertise

Networks

Networks

: Advanced

: Extreme - I love it!

:

More than 7 years

Sever Administration

Sever Administration

: Advanced

: High

:

More than 7 years

Key Skills

Communicator, Hard worker, Problem Solver, Handles Stress, Team Player

Online Presence

http://www.linkedin.com/profile/view?id=99638097&trk=tab_prohttps://www.facebook.com/abady70?ref=tn_tnmn

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