Basic Info

AbdulRahman Mahmoud

1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Technical Support Specialist at Convergys

Experience Details

Technical Support Specialist

IT/Software Development

Entry Level

Working as Technical Support Specialist over the phone with one of biggest Canadian Internet wholesaler companies to serve Canadian Customers
-Basic Troubleshooting
-Configuring Modems
-physical equipment setup
-ppp configuration with understanding of error authintication process.
-Voip configuration
-Understanding of issues related to DSL & Cable internet technology


Company Details

Convergys (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

www.convergys.com

Nov 2016 to present (8 months)
Technical & C.S Resolution Management Specialist at Convergys

Experience Details

Technical & C.S Resolution Management Specialist

Operations/Management

Experienced (Non-Manager)

N/A


Company Details

Convergys

Egypt

More than 1000 employees

Outsourcing/Offshoring

Convergys.us

Jun 2017 to present (1 month)
Telemarketing agent at Centro Global solutions

Experience Details

Telemarketing agent

Marketing/PR/Advertising

Entry Level

Calling American Customers to promote Medical products.


Company Details

Centro Global solutions (multinational)

Cairo, Egypt

101-500 employees

Outsourcing/Offshoring

N/A

Jul 2016 to Sep 2016 (2 months)
Trainee (intern) at Teleperformance Egypt

Experience Details

Trainee (intern)

Customer Service/Support

Entry Level

N/A


Company Details

Teleperformance Egypt

Cairo, Egypt

101-500 employees

Consumer Services

https://www.teleperformance.com/en-us/egypt

May 2016 to Jul 2016 (2 months)

Education

Bachelor's Degree in English language and literature

Education Details

Bachelor's Degree

English language and literature

Zagazig University, Egypt

C / Good / 65 - 75%

Drama Novel Poetry Criticism Translation Essay

N/A

Zagazig University
2006 - 2011

Certifications

Certificate details

Customer Service

Feb 2016

N/A

N/A

N/A

EFE

N/A

Training and Courses

Efe at Efe
Feb 2016

Training/Course Details

Efe

Feb 2016

Efe

Customer service Sales Marketing Career Direction Business English

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBackpackingCentro Global SolutionsComputerConsumer ServicesConvergysCustomer ServiceCustomer-orientedDetails-orientedEfeEnglishEnglish Language And LiteratureHandles StressHard WorkerITInternetInternet SearchLeaderManagementMarketingMicrosoft ExcelMicrosoft WindowsMicrosoft WordMoviesOffshoringOutsourcingPeopleReadingSoftware DevelopmentSupportTechnical & C.S Resolution Management SpecialistTechnical SupportTechnical Support SpecialistTechnologyTele MarketingTelemarketing AgentTraineeTranslationTravelTroubleshooting Internet Issues

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Computer

Computer

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft Word

Microsoft Word

: Intermediate

: Medium

:

1-3 years

Translation

Translation

: Intermediate

: High

:

Less than 1 year

Customer Service

Customer Service

: Intermediate

: Medium

:

Less than 1 year

Troubleshooting Internet issues

Troubleshooting Internet issues

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

translation

translation

: Intermediate

: High

:

Less than 1 year

Customer Service

Customer Service

: Intermediate

: High

:

Less than 1 year

Tele Marketing

Tele Marketing

: Intermediate

: Medium

:

Less than 1 year

Technical Support

Technical Support

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Leader, Hard worker, Customer-oriented, Details-oriented, Handles Stress

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