Aalla Mohamed Salem Abdel Aziz

Regional Transformation Business AnalystFull Time

• Job Details:Demonstrates working knowledge of HSBC Global Business Transformation Framework. Translates business needs and project objectives into clear deliverables. Works closely with stakeholders to understand business processes, identify pain points, and determine enhancement opportunities. Facilitates requirements gathering sessions and documents business requirements and use cases. Writes Business Requirements Documents (BRD) & Software Specifications Requirements (SRS) Documents. Creates User Stories and UML Diagrams (Activity Diagram, Sequence Diagram, State Diagram, Use Case). Supports project manager with release planning and vision/roadmap creation/updates. Responsible for backlog grooming, defect management, and change control.

Operations AssociateFull Time

• Job Details:Global Trade and Receivable Finance (GTRF) is a core product for the Group across various customer segments, including CMB and GBM. The jobholder is responsible providing a high level of customer service by processing Trade and Receivables Finance transactions within the service level parameters, minimising operational risk by applying a high degree of attention and ensuring accuracy. Principal Accountabilities: Key activities and decision making areas Typical KPIs and Targets Impact on the Business · Maintain and improve the delivery of “superior” customer service by working as directed by management to ensure that all work is processed within PLA · To ensure that all work is processed with guidelines and appropriate timescales in order to minimize operational risk and/or customer complaint. · To be aware of the nature of our customers business and alert any unusual transactions, to Line Management · Proactively participating and leading change / transformation initiatives across the site and the bank · Completion of PLAs within the required timeframe, reaching as a minimum the required RPH and maintaining accuracy. · Migrations/BAU targets met · Exhibiting ownership of the business by raising any concerns to line management. Customers / Stakeholders. · Ensure a high degree of accuracy in order to minimise operational risk · Work productively and professionally. Demonstrate ways to improve customer service and increase productivity. Meeting or exceeding PLAs, going the extra mile to deliver superior customer service. · Provide support to other BS teams when requested · Improving trend in both internal and external customer satisfaction scores · Reach as a minimum the required RPH.

Sales coordinatorFull Time