Aalaa Muhammad Abdel Azim

Queue & Performance Management Manager (Cross countries)Full Time

• Job Details:Managing the forward Queue Team, tracking the performance of all teams all over Jumia (11 Countries), attending central virtual calls to know what the issues & problems in each country are, discussing the issues to find solutions, deep dive in the Data and delay reasons to get the ultimate solutions within the process, analyzing scores and comparing weekly performance.

Quality AuditorFull Time

• Job Details:Auditing on the Not Delivered orders – check if the employees are following the company’s process – sending reports to the concerned departments – handling customer escalations sent to us from the client side.

HR RecruiterFull Time

• Job Details:Posting jobs vacancies – screening CVs – call interviews - making 1st interviews.