Aalaa Amin Ahmed

Mansour Group

• Product SpecialistFull Time

  Apr 2015 - Present -10 yrs, 3 months

  Egypt , Cairo

  • Job Details:• Manage Escalation and Research workload in order to meet client agreed turnaround times • Ensure timely Weekly/Monthly Reporting to all key account stakeholders • Provide Top Ten and FAQ information weekly • Provide Timely update to knowledge base(s) • Work with key stakeholders to increase First Call resolution rates across the account • Work with key stakeholders to decrease Repeat Advice Ratio across the account
• Technical Support AdvisorFull Time

  Sep 2014 - Apr 2015 -7 months

  Egypt , Cairo

  • Job Details:• Handling customer’s issues with their appliances • Answering customer’s general queries • Developing excellent rapport and building relationships with customers