Basic Info

Amr Ismail

13 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Customer Service Manager at GA

Experience Details

Customer Service Manager

Creative/Design/Art

Manager

N/A


Company Details

GA

Egypt

N/A

Education

N/A

Jan 2015 to present (2 years)
Broadband Sr. Specialist at Mobinil

Experience Details

Broadband Sr. Specialist

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Mobinil

Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2003 to Dec 2014 (11 years 11 months)
Freehand designs Painter at Right to Live Association

Experience Details

Freehand designs Painter

Education/Teaching, Training/Instructor

Entry Level

N/A


Company Details

Right to Live Association

Egypt

N/A

Education

N/A

Jan 2002 to Dec 2004 (2 years 11 months)

Education

Bachelor's Degree in Fine Arts

Education Details

Bachelor's Degree

Fine Arts

Helwan University Cairo, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University Cairo
1998 - 2002
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Abbas El-Akkad Language School

Egypt

1997

B / Very Good / 75 - 85%

N/A

Abbas El-Akkad Language School
1997

Training and Courses

Training/Course Details

WHO MOVED MY CHEESE

Sep 2009

Quest

A Training to help individuals gain change skills and deal with organizational change.

Training/Course Details

DEVELOPING THE RIGHT ATTITUDE FOR PERFORMING UNDER PRESSURE

May 2010

E-Learning

The course provides information that help individuals to control stress and its effects on their work/life balance.

Training/Course Details

OPTIMIZING YOUR WORK/LIFE BALANCE: TAKING CONTROL OF YOUR STRESS

May 2010

E-Learning

The course reviews strategies for coping with stress, avoiding burnout and how you can positively change your responses to stress once you are able to recognize how you respond to stressful situations.

Training/Course Details

CUSTOMER EXPERIENCE: PHASE I

May 2013

Quest

The See-Saw Module: Ways to balanced communication.

Training/Course Details

CUSTOMER EXPERIENCE: PHASE II

Jan 2014

Quest

Customer Experience: Sales through service.

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Profile Skills and Keywords

AdaptiveAdobe IllustratorArabicBroadbandBroadband Sr. SpecialistCUSTOMER EXPERIENCE: PHASE ICUSTOMER EXPERIENCE: PHASE IICreativeCustomer ServiceCustomer Service ManagerCustomer SeviceCustomer-orientedDEVELOPING THE RIGHT ATTITUDE FOR PERFORMING UNDER PRESSUREDesignEducationEnglishFine ArtsFlexibleFreehand Designs PainterMobile PhonesOPTIMIZING YOUR WORK/LIFE BALANCE: TAKING CONTROL OF YOUR STRESSPlannerPresenterProblem SolverSupportTelecommunicationsWHO MOVED MY CHEESE

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Broadband

Broadband

: Expert

: Extreme - I love it!

:

3-5 years

Mobile Phones

Mobile Phones

: Expert

: Extreme - I love it!

:

3-5 years

Adobe Illustrator

Adobe Illustrator

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer Sevice

Customer Sevice

: Expert

: High

:

More than 7 years

Key Skills

Planner, Presenter, Customer-oriented, Problem Solver, Flexible / Adaptive

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