Basic Info

Ahmed Hamdy

4 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Infrastructure Backoffice senior Specialist at Etisalat Misr

Experience Details

IT Infrastructure Backoffice senior Specialist

IT/Software Development

Experienced (Non-Manager)

*Responsible for supporting first line escalated cases and solve it within the Desired SLA Timeline
*Managing new comers And terminated Employees AD and Exchange Accounts
*Monitoring retail stores for any outages in network or applications and escalate it to Operations within a proper timeline
*Updating Knowledge base for first line with important topics and troubleshooting manuals in order to save time and effort
*Monitor and review escalated Cases from first line to other team to ensure quality and proper decription


Company Details

Etisalat Misr (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.etilsalat.eg

Dec 2015 to present (1 year)
IT Coordinator at AUG Pharma

Experience Details

IT Coordinator

IT/Software Development

Experienced (Non-Manager)

Responsible for provide support and training to end users beside maintaining Data centers and database , Exchange servers and firewall configurations


Company Details

AUG Pharma

Giza, Egypt

101-500 employees

Pharmaceuticals

N/A

Mar 2012 to Dec 2015 (3 years 9 months)
IT Specialist at CORE'S GROUP

Experience Details

IT Specialist

IT/Software Development

Experienced (Non-Manager)

Responsible for supporting multiple systems in the same environments , beside determining company and business needs in the field.


Company Details

CORE'S GROUP

Giza, Egypt

11-50 employees

Graphic Design

coresgroup.co

Jul 2010 to Mar 2012 (1 year 8 months)

Education

Bachelor Dgree in Information systems

Education Details

Bachelor Dgree

Information systems

the higher institute for specific studies, Egypt

C / Good / 65 - 75%

IT Networking - Basic programming - Accounting - Web Design - 3d Graphics - Database essentials - Economics .

N/A

the higher institute for specific studies
2006 - 2010

Certifications

MCITP
Sep 2010

Certificate details

MCITP

Sep 2010

N/A

N/A

N/A

New Horizons

N/A

CCNA
Oct 2012

Certificate details

CCNA

Oct 2012

N/A

N/A

N/A

N/A

Certificate details

ITIL Foundation V.3

Apr 2016

37 out of 40

N/A

N/A

EXIN

Information Technology Infrastructure Libary

Training and Courses

Training/Course Details

Microsoft windows server 2008

Jul 2010

New Horizons

N/A

Training/Course Details

Microsoft exchange server 2010

Jul 2011

New Horizons

N/A

Training/Course Details

Cisco switching and routing

Aug 2012

Networkers

N/A

Training/Course Details

ITIL V.3

Jun 2015

IT Egypt

N/A

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

Adobe PhotoshopAnalyticalArabicCCNACisco Switching And RoutingDatacentreEnglishEtisalat MisrExecutorGraphic DesignHyper-VITIT CoordinatorIT Infrastructure Backoffice Senior SpecialistIT SpecialistITIL Foundation V.3ITIL V.3Information SystemsInfrastructureLearningMCITPMayaMicrosoft ExchangeMicrosoft Exchange Server 2010Microsoft Windows Server 2008PharmaceuticalsProblem SolverReadingSoftware DevelopmentSupportiveTeam PlayerTechnical SupportTelecommunicationsTrainingWindows Server 2008

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Windows Server 2008

Windows Server 2008

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft exchange

Microsoft exchange

: Expert

: Extreme - I love it!

:

3-5 years

hyper-V

hyper-V

: Advanced

: High

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Little

:

1-3 years

maya

maya

: Beginner

: Little

:

Less than 1 year

Fields of Expertise

Infrastructure

Infrastructure

: Expert

: Extreme - I love it!

:

3-5 years

Datacentre

Datacentre

: Expert

: High

:

3-5 years

Technical support

Technical support

: Expert

: High

:

3-5 years

Graphic Design

Graphic Design

: Intermediate

: Little

:

1-3 years

Key Skills

Analytical, Executor, Problem Solver, Team Player, Supportive

Online Presence

https://www.linkedin.com/profile/view?id=305554230&trk=nav_responsive_tab_profile_pichttps://www.facebook.com/Hamdi.othhttps://twitter.com/__Hamdy__

Like Ahmed `s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Ahmed 's full profile and find more great talent and professionals to join your team.