aadhil feizal

Senior Associate

• Job Details:2 times best performer in consecutive financial quarters for orchestrating 8% increase in on time deliveries, 12% reduction in goods damage and 29% increase in lead time fulfilment rate by efficient manpower handling, shipment tracking and providing frequent training sessions to employees while strictly adhering to SOP. Coordinated a cross-functional team with 19 showrooms and 4 warehouses throughout the UAE to plan and oversee the order processing, fulfilment of lead time, AI driven route optimization and inventory level management for over 700 invoices everyday by implementing supply chain strategies that align with company objectives. Oversaw a 55000+ minute residential project for Emirates with a 12 person team by on time inventory supply, truck allocation, loading/unloading supervision and next day damage replacement which resulted in a successful completion while maintaining cost control objectives of the company. Documented and strictly adhered to daily, monthly and annual routine reports for a variety of KPI metrics such as postponements, delays, damage control, variance reports, reattempts, on-time arrivals and net positive feedback by proper usage of integrated systems like Locus, CRM, GDMS and WMS. Managed relationships with vendors and B2B clients by frequent validation of legal documents, delivery notes, license, vehicle registration and overseeing documentation for DAP, DPU, DDP, FAS, CFR and JAFZA freezone deliveries. Monitored reverse logistics operations and truck allocation for stock replenishment by utilization of WMS to create and track manual RDO & RTS while auditing daily records for sales return note to analyse return trends. By presenting the same in the financial quarter meeting, strategies were developed which resulted in a 5% reduction in return. Optimized post-delivery complaint resolution by implementing next day replacements with the coordination of customer service team, suppliers and quality enhancement team while identifying damage trends and conducting targeted training sessions with the manpower on damage control and safety practices. Collaborated with the IT department to integrate inventory and employees to IoT automated systems like POD, PDT and WMS to optimize data accuracy of picking, labelling, staging and to prioritize super express deliveries, goods with high damage rate and high fixing time.

Technical Support

• Job Details:Provided dispatcher support for U.S.A based truck fleet of 200+ units and drivers by integrating with AI powered TMS and ELD device to monitor real time HOS and maintain log certification for resolution of issues promptly to minimize downtime. Monitored real time data of speed, distance, break hours, yard move, personal conveyance, connectivity, data transfer and vehicle engine diagnostics of more than 200+ fleet units to ensure it complies to U.S federal road transport protocols (FMCSA) by frequent auditing of compliance alerts. Administered on boarding of factoring companies by integrating their rate confirmations, legal documents to TMS and navigating through several fleet accounting elements such as rate cons, fuel cards, shipment invoices, payables, vendor compensations, reimbursements and IFTA fuel tax reporting. Collaborated with drivers on troubleshooting ELD issues and route optimization by providing constant feedback to the dispatch unit and backend developer team to resolve and reduce compliance violations. Generated and analysed ELD reports for fleet managers, carriers and brokers to ensure adherence to DOT regulations and improve operational efficiency.

Customer Support Executive (Federal Bank)

• Job Details:Assisted NRI customer in accounting opening, IMPS/NEFT fund transfers verification of national identity documents for international customers. Assisted and navigated customers to setup net banking and applications.