Badry Nasr Rashwan

IT Help Desk

Boulaq Dakrour, Giza, Egypt
  • Microsoft Office
  • Installation
  • Reporting
  • Sieble
  • handling

Work Experience

It Service Desk SpecialistFull Time

Orange

September 2019 - Present • 4 yrs, 7 months

SupportFull Time

Orange

September 2018 - March 2019 • 6 months

Administration SpecialistFull Time

Orange

March 2018 - September 2019 • 1 yr, 6 months

Customer Service RepresentativeFull Time

Orange

August 2015 - September 2018 • 3 yrs, 1 month

Education

  • Bachelor's Degree in Commerce

    South Valley University (SVU)Jan 2009 to Jan 2013 · 4 Years

  • High School - Thanaweya Amma

    El hilla high school Jan 2009

Achievements

Best Agent on Customer Care agent for 2 Years on Orange. Best It service desk support after 5 month from my hiring. Upgrade more than 1000 pcs on 1 month from Windows 7 to windows 10 without any errors. Help to move all our partners license to another group. Help to change call system from avaya phone to software application

Skills

Tools and Fields of Expertise

  • Microsoft Office
  • Installation
  • Reporting
  • Sieble
  • handling
  • Help Desk Specialist
  • Windows Operating System
  • Microsoft Active Directory

Languages

  • Arabic

    Fluent

  • English

    Advanced

Training & Certifications

  • Technical support fundamentals

    Coursera·2021

  • The bits and bytes of computer network

    Coursera·2021

  • CCNA

    2021

  • MCSA 2016

    Self-study·2021

  • Network basics

    Self-study·2019

  • MCSA 2012

    Self-study·2019

  • Training course

    Banque misr·2013

  • Excel

    South vally university·2013

  • ICDL

    South vally university·2011
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