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Badry Nasr Rashwan

IT Help Desk

Boulaq Dakrour, Giza, Egypt

Work Experience

  • It Service Desk SpecialistFull Time

    Orange

    Sep 2019 - Present -6 yrs

    Egypt , Cairo

    • SupportFull Time

      Orange

      Sep 2018 - Mar 2019 -6 months

      Egypt , Cairo

      • Administration SpecialistFull Time

        Orange

        Mar 2018 - Sep 2019 -1 yr, 6 months

        Egypt , Cairo

        • Customer Service RepresentativeFull Time

          Orange

          Aug 2015 - Sep 2018 -3 yrs, 1 month

          Egypt , Cairo

            • Education

            • Bachelor's Degree in Commerce

              South Valley University (SVU)

              Jan 2009 - Jan 2013 - 4 yr

            • High School - Thanaweya Amma

              El hilla high school

              Jan 2009 

            Achievements

            Best Agent on Customer Care agent for 2 Years on Orange. Best It service desk support after 5 month from my hiring. Upgrade more than 1000 pcs on 1 month from Windows 7 to windows 10 without any errors. Help to move all our partners license to another group. Help to change call system from avaya phone to software application

            Skills

            • Microsoft Office
            • Installation
            • Reporting
            • Sieble
            • handling
            • Help Desk Specialist
            • Windows Operating System
            • Microsoft Active Directory

            Languages

            • Arabic

              Fluent

            • English

              Advanced

            Training & Certifications

            • Technical support fundamentals

              Coursera·2021

            • The bits and bytes of computer network

              Coursera·2021

            • CCNA

              2021

            • MCSA 2016

              Self-study·2021

            • Network basics

              Self-study·2019

            • MCSA 2012

              Self-study·2019

            • Training course

              Banque misr·2013

            • Excel

              South vally university·2013

            • ICDL

              South vally university·2011
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