Basic Info

Ahmed Maged

Less than 1 year

Alexandria, Egypt

Bachelor's Degree

Entry level

Work Experience

International Account Advisor at Vodafone UK

Experience Details

International Account Advisor

Customer Service/Support

Entry Level

● Act as a front line interface with customers of Vodafone companies worldwide.
● Role involves responding to customers over the phone and resolving their inquiries.
● Work as part of a team to ensure offering world-class Customer Service at all times.
● Communicate positively with all involved parties in order to facilitate customer's reception of the
expected distinguished service.
● Meeting service level in handling all transactions measured through productivity reports.
● Accurate handling for all assigned tasks.


Company Details

Vodafone UK (multinational)

Alexandria, Egypt

More than 1000 employees

Telecommunications

N/A

Mar 2016 to present (9 months)
Intern (intern) at ANRPC Company

Experience Details

Intern (intern)

Engineering - Mechanical/Electrical

Student

N/A


Company Details

ANRPC Company

Egypt

More than 1000 employees

Oil and Gas

N/A

Jul 2011 to Aug 2011 (1 month)
Intern (intern) at Co-operative Association of Petroleum

Experience Details

Intern (intern)

Engineering - Mechanical/Electrical

Student

N/A


Company Details

Co-operative Association of Petroleum

Egypt

More than 1000 employees

Engineering Services

N/A

Jul 2010 to Aug 2010 (1 month)

Education

Electromechanical Engineering in Electromechanics

Education Details

Electromechanical Engineering

Electromechanics, Engineering

Alexandria University, Faculty of Engineering, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Alexandria University, Faculty of Engineering
2009 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Janaklees National School

Egypt

2009

A / Excellent / 85 -100%

N/A

Janaklees National School
2009

Training and Courses

Training/Course Details

Oil and Gas Skills

Nov 2015

Oil and Gas Skills

Pumps Operation, Selection, Troubleshooting and maintenance.

Training/Course Details

Oil and Gas Skills

Nov 2015

Oil and Gas Skills

Gas Compressors Operation, Selection Troubleshooting and Maintenance.

Training/Course Details

Oil and Gas Skills

Nov 2015

Oil and Gas Skills

Gas Turbine Operation, Selection Troubleshooting and Maintenance.

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Profile Skills and Keywords

AdaptiveArabicAutoCADCommunication SkillsCommunicatorCreativeCustomer ServiceCyclingDrawingElectromechanicsEngineeringEngineering ServicesEnglishFlexibleFootballFreehand DrawingHard WorkerHvacInternInternational Account AdvisorInternetLeaderMicrosoft OfficeMicrosoft WordNegociation SkillsOil And GasOil And Gas SkillsPLCPresentation SkillsReadingSupportTelecommunicationsVodafone UK

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

3-5 years

Presentation Skills

Presentation Skills

: Expert

: Extreme - I love it!

:

3-5 years

Communication Skills

Communication Skills

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

AutoCAD

AutoCAD

: Advanced

: High

:

1-3 years

hvac

hvac

: Intermediate

: Extreme - I love it!

:

1-3 years

PLC

PLC

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

freehand drawing

freehand drawing

: Advanced

: High

:

More than 7 years

Negociation Skills

Negociation Skills

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Communicator, Hard worker, Creative, Flexible / Adaptive

Online Presence

https://www.linkedin.com/profile/view?id=AAMAABZ0OB4BxTZ_0o7BBhumNZ0s4XrflSnMqi8&trk=hp-identity-namehttps://www.facebook.com/ahmed.maged.5891004https://twitter.com/AhmedMageddd

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