Basic Info

Ahmed Mohammed

2 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Escalations Manager at Vodafone UK

Experience Details

Escalations Manager

Customer Service/Support

Entry Level

i was handling the complaints by recieving calls which were raised by the front line agents to help the customers who are asking to speak to a manager .
also i was responsible of giving the customers the refunds as well as estimating the amount of the good will gesture as a compinsation for the unsatisfied customers


Company Details

Vodafone UK (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2017 to May 2017 (4 months)
New Issuance cards activation agent at Commercial international bank (CIB)

Experience Details

New Issuance cards activation agent

Banking

Entry Level

activating the new issuance cards debit , credit and payroll cards for the bank's customers also guiding them by the full instructions of how to activate the cards on the ATM machines and advising them by the service charges


Company Details

Commercial international bank (CIB)

Cairo, Egypt

More than 1000 employees

Banking, Accounting and Auditing Services, Financial Services

N/A

May 2016 to Dec 2016 (7 months)
Customs trace agent at Fedex Express

Experience Details

Customs trace agent

Logistics/Supply Chain

Entry Level

helping the customers to release the shipments from the customs by directing them to bring the needed documents to compelete the process
the needed documents such as national ids / tax cards / commercial liscense


Company Details

Fedex Express (multinational)

Cairo, Egypt

More than 1000 employees

Logistics and Supply Chain

N/A

Jun 2015 to May 2016 (11 months)
Travel Consultant at Teleperformance Egypt/ Expedia Canada Account

Experience Details

Travel Consultant

Customer Service/Support

Experienced (Non-Manager)

i am handling the Canadian customers over the phone and reply to their inquiries about their trips all over the world .

basically helping them choosing the better price for their trips weather its a package a bundle or standalone car or a hotel


Company Details

Teleperformance Egypt/ Expedia Canada Account (multinational)

Cairo, Egypt

501-1000 employees

Airlines/Aviation

N/A

Mar 2014 to Jan 2015 (10 months)

Achievements


i used to have a leading role at high school as a principle assistant

Education

bachelor degree faculty of commerce in shams university in accounting

Education Details

bachelor degree faculty of commerce in shams university

accounting

Ain Shams University, Egypt

C / Good / 65 - 75%

accounting - management - economics- socials -

i just love my faculty a lot and my field of study so i eager to work in a big company which is related to my degree

Ain Shams University
2008 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Sedky Soliman

Egypt

2008

B / Very Good / 75 - 85%

the school days were such a great days to me . that time i knew my best friends who last with me till now

Sedky Soliman
2008

Certifications

Certificate details

TICO Certificate From The Travel Councel OF Toronto Ontario Canada

Apr 2014

N/A

N/A

N/A

TICO Certificate From The Travel Councel OF Toronto Ontario Canada

N/A

Training and Courses

english at modli
Mar 2012

Training/Course Details

english

Mar 2012

modli

i had an english course at modli . i finished only 2 levels there

This profile is fresh!
Last update 4 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAccounting And Auditing ServicesAirlinesArabicAviationBankingCustomer ServiceCustoms Trace AgentEnglishEscalations ManagerFedex ExpressFinancial ServicesFrenchHyper MarketsInnovativeInteractiveInternet SearchLogisticsLogistics And Supply ChainMicrosoft ExcelMicrosoft WordMoviesNegotiatorNew Issuance Cards Activation AgentSocialSpeakingSupportSupportiveTICO Certificate From The Travel Councel OF Toronto Ontario CanadaTelecommunicationsTeleperformance Egypt/ Expedia Canada AccountTourismTransportationTravel And BookingsTravel ConsultantVodafone UK

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

banking

banking

: Advanced

: Extreme - I love it!

:

Less than 1 year

travel and bookings

travel and bookings

: Advanced

: Extreme - I love it!

:

1-3 years

hyper markets

hyper markets

: Advanced

: Medium

:

Less than 1 year

Key Skills

Negotiator, Innovative, Social, Interactive, Supportive

Online Presence

https://www.facebook.com/ahmed.o.zaki

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